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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 814 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 814 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Extremely beneficial!!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely useful and eases your mind. I have gotten geeksquad protection on almost all of my devices and they usually make it easy to replace. Although it is a bit unfortunate that sometimes these devices require us to have them be shipped out, it still adds a sense of relief that my device will be taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent ! Get this now!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I watched YouTube to learn how to work it! I’m going to start a travel vlog!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so helpful to have, I try to purchase this with every item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who's always concerned about the well-being of my tech gadgets, I've found the Best Buy 2-Year Accidental Geek Squad Replacement plan to be an absolute lifesaver. It's like having a personal bodyguard for your device, providing you with peace of mind knowing that you're covered in case of unforeseen accidents. Firstly, the enrollment process is seamless. Best Buy's staff is knowledgeable and patient, answering all my questions and making sure I understood exactly what the plan covers. They put customer satisfaction at the forefront, ensuring a smooth and enjoyable experience. The coverage offered by this plan is comprehensive, covering everything from accidental drops to liquid spills. It's comforting to know that even in the most disastrous situations, Geek Squad has got your back. It's also worth mentioning that the replacement process is hassle-free. The Geek Squad team is efficient and understanding, making a potentially stressful situation much easier to handle. One of the highlights of this plan for me is its affordability. Considering the cost of replacing a device, the Geek Squad Replacement plan is an economical choice. It's a small price to pay for extensive protection and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the fee.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost - especially if you or a loved one is "technologically-challenged". Our technician did a fine job transfering all of our data from our old tower to the new. We also spent most of the waiting time talking computers and how tech had evolved over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a peace of mind knowing ya got geek squad behind ya

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this just in case. I’ve used there warranty with other items I’ve purchased from Best Buy and it was a easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra protection, you never know when you could need it. A little extra but saves headaches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my broken gimbal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad protection plan is the king of all protection plans. It’s the only protection plan I ever get saved me many times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful staff. Explained everything completely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection plan, I like that I can just come to my store to get service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems to be still working great. I have had this over a year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Coverage plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection coverage, great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives peace of mind after dropping my last one. Luckly have not had to use it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service geek squad always good at helping with issues or concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SERVICES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I was really satisfied with my geek squad installment service. The team arrived earlier than expected which is a good look however i wasnt there…the tech did an amazing job working with me and was patient until i got there to open up. The techs were diligent and even began building while they waited for me to arrive !! Definitely worth the money for these professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife likes it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes it. She used it when she teach her students at her school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped find all my info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, geek squad for being patient and figuring it all out with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it for the headphones, but most definitely convenient for the other things I’ve used it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty! Warranty! Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Value was great! I see know issues! I would recommend everyone to get the Geek Squad Accidental Warranty.

    I would recommend this to a friend
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