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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 772 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 772 reviews
  • Rated 5 out of 5 stars

    2-year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 -Year warranty comes in handy. Advise everyone to get it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to buy the two year because it seems like it’s the only one that is available for most products. Headsets controllers, some speakers, AirPods just to name a few. Very easy to deal with if something goes wrong, just go to Best Buy and they’ll give you a replacement right then and there unless the item is really big like a fridge than you’ll probably have a technician see what’s the problem. Those situation can be a little bit more complicated. Recently they mounted my tv and I would say they did a pretty good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated bringing it in - after being reassured I’d have a large time window to, I decided not to. Still, the peace of mind knowing my tv would be covered and then some is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's orignal headset broke and because of the Geek Squad protection service I purchased they replaced them with no questions asked

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never actually used the plan yet so I can’t say if I like it yet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great unsurance for major purchases. It provides a peace of mind knowing the purchase can be repaired or replaced should a catastophic event occur.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad and what they do for me. They helped me get a good protection plan for not too much cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well with the camera I bought I need it to keep it like it is. After all it’s over $500

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent ! Get this now!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I watched YouTube to learn how to work it! I’m going to start a travel vlog!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad swapped out fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the Best! My DJI Mini Pro 3 was down bad. Thankfully it was insured.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Geek Squad We Trust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection provides me with peace of mind when purchasing expensive items. Its well with the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service awesome technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dude that installed my sub and amp even went out his way and cleaned up some wiring from another job someone else did on my car! 10/10 would go back for another service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend this for sure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend every customer to purchase this! Major life saver for me and my family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drone aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was another gift for my sons xmas also, for his drone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who's always concerned about the well-being of my tech gadgets, I've found the Best Buy 2-Year Accidental Geek Squad Replacement plan to be an absolute lifesaver. It's like having a personal bodyguard for your device, providing you with peace of mind knowing that you're covered in case of unforeseen accidents. Firstly, the enrollment process is seamless. Best Buy's staff is knowledgeable and patient, answering all my questions and making sure I understood exactly what the plan covers. They put customer satisfaction at the forefront, ensuring a smooth and enjoyable experience. The coverage offered by this plan is comprehensive, covering everything from accidental drops to liquid spills. It's comforting to know that even in the most disastrous situations, Geek Squad has got your back. It's also worth mentioning that the replacement process is hassle-free. The Geek Squad team is efficient and understanding, making a potentially stressful situation much easier to handle. One of the highlights of this plan for me is its affordability. Considering the cost of replacing a device, the Geek Squad Replacement plan is an economical choice. It's a small price to pay for extensive protection and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SERVICES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I was really satisfied with my geek squad installment service. The team arrived earlier than expected which is a good look however i wasnt there…the tech did an amazing job working with me and was patient until i got there to open up. The techs were diligent and even began building while they waited for me to arrive !! Definitely worth the money for these professionals.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Get it

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Protection has saved my bacon on more than one occasion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong if you are spending enough to justify a warranty. Especially since it covers accidents and what not. Who knows your dog or child might take a bite out of it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Accidental Geek Squad Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle-free replacement for accidental damage. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use this geek squad protection plan but have used other geek squad plans with no complaints

    I would recommend this to a friend
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