Customer Ratings & Reviews

I use my printers for work, and having Geek Squad protection has saved me plenty of money and oh so many more headaches.

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

Good service when you need the help. The techs work with you and make good suggestions.

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

Great protection plan. Added security. Four years at a decent price.

I purchased a 4-year extended warranty with my HP mop M478f printer. Recently, the spring in the paper tray broke and I took the printer in for service. The rep told me that they didn't repair printers and would replace it with a new one! I got a new HP f283 for nothing. The new printer cost a little less than my new printer and they allowed me to use the credit on a new 4-year warranty for the new printer. Lesson learned: Printers have lots of moving parts and mechanical things that can bend or break with regular use. BUY the extended warranty on these things. It is likely you will use it!

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

Best protection ever........... ..................

They last a long time and will come in and just replace it not many questions askedd

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Have not had to use them yet but use them in the past and they were perfect for what we need

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I need a new printer with airprint as my old one (also Canon MF) did not have this function. After research and reading reviews from other buyers online, I bought this one. I was very surprised and pleased with how easy the setup was. Setup was all wireless, although wired option was also available. I was able to print wireless from all of my Apple devices: iPhone, iPad, MacBook Pro, and iMac. Print quality is excellent. I can not comment on long term use. I will review this printer again in 12 months.

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Great security and no hassle for repair and replacement if it is beyond repair.

No hasle submitting a claim and quick response and resolution

I like Protection Plans especially for electronics. I joined Total Tech. The squad were easy to make appointments for service. They arrived in the window that was set up. If they were going to be late, they called and let us know their ETA. They are pleasant, they know what they are doing. They never seemed rushed and work on the problem until it is fixed. They are honest and I don't think they would say that an item needs replacing unless it does. The Geek Squad is great!