Customer Ratings & Reviews

Very useful, I have purchased multiple times to protect my purchases

The team of two Geekers remounted my 65 inch Sony Smart TV and set up my logitech remote. Everything worked as expected. The one issue I have in the complexity of using the remote compared with the Sony supplied remote.

This item is good great , I haven’t had any problems or issues with the item , I Purchase purchase it in 2015 , and it is still going strong , thanks BBY , Friends of mines would like to purchase the same item OSTER BLENDER , Thanks Again

Some things I like to do myself. And some things I want some experts to take care of. And sometimes it’s just not easy to pickup, haul and install single handedly. Geek squad is an affordable and peace of mind option. I am glad I got it.

This plan is wonderful and well worth the money. Best Buy customer service employees are always polite and helpful to take care of you if you've had a problem with an item you bought for them. I NEVER buy anything without including a Replacement Plan; they are the best.

We've purchased Geek Squad protection a couple of times. I would never purchase an appliance without adding this protection. You can call with a question or schedule service. If you were unlucky enough to get a lemon (and, there are lemons out there), Best Buy will replace it. Definitely worth the extra money.

when my computer was hacked they saved my hard drive, restored the software and cleansed the laptop of the evil hacker. They were empathetic, concerned, and repaired it all when they said they would . . . and saved my files. Thank you!!

Great appliance. My family loves using this. It’s best to buy the Fridays frozen foods and fry them.

Hey nothing lasts forever so you better get some insurance. I gotta have my coffee cause I'm an addict. So geek squad will be able to fix my jones when I am feenin' and it wont cost me anything but some withdrawl sweat.

Purchased for Ninja coffee maker. Almost always purchase extended warranty on most products. Saves a lot of headaches. Best Buy always delivers excellent customer service when dealing with warranty issues. Thanks guys.

I love this service, it really nice when you have a kid that play and rough on their stuff. Doesn’t matter what happen to your items. Just brought it in to Best Buy, they will replaced it without hesitated. No problem.

the plan covers everything except for thefts. i purchased a fancy wireless headphones and wanted a protection plan for it. although my headphones were stolen after a year, they refunded me almost the full cost of the plan; one dollar less. then i purchased another pair with the same plan. so far so good.

I purchased a product replacement plan for a Keurig coffee maker. In 10 months the coffeemaker broke. Because I purchased the replacement plan, I was in and out of the store in 20 minutes with a new machine. If you can't do with out your product, be safe and purchase the replacement plan.

I got this protection plan for my Sonicare 6100 toothbrush and I am satisfied to say that I feel that I don't need to worry about losing an expensive product if it ever breaks in any way because this protection plan is such a great deal to get a replacement.

I normally don’t purchase protection plans but glad I am glad I did because my Gourmia Air Fryer died after 18 months. Best Buy took it right back snd gave me a refund in the form of a gift card.

We are so satisfied with the ease of use for our warranty coverage. We highly recommend that anytime a warranty is offered at Best Buy, BUY IT! So beneficial! Well worth the money!

So I looked high and low for a good coffee pot at the normal places.I didnt even know that best buy sold coffee pots.They had a great selection at better than best buy prices and the extended warranty was peanuts.

The Geek Squad Product Protection Plan is great! You never know when you'll need it or if Geek Squad will be needed to repair/fix any issue. I always get the plans for my purchases as extra protection.

The Geek Squad Product Protection Plan is great! You never know when you'll need it or if Geek Squad will be needed to repair/fix any issue. I always get the plans for my purchases as extra protection.

The fact that I can replace my item within the 2 year on if it stops working in anyway whether from wear and tear or accidental damage is excellent. I love the fact that I can also use the protection to upgrade to a better item and then I just pay the difference !