Customer Ratings & Reviews
- SKU:
- 9997725
to a friend
No replacement for my Xbox Elite controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know. Im confused. I paid $20 for the elite controllers geek squad warranty coverage which replaces your item. Supposedly. Now I go to get my controller exchanged out as there is a drift in the left analog stick. Manufacturing issue as it is something to do with a module on the inside of the left analog stick. Anyways I go in to get it replaced and there is no controller available and the guy at the customer service desk who actually tried his best to order me a new one wasnt able to. However when I go on the best buy website to order this controller wallah its there. In stock. I need some answers.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Dani – I’m sorry that they weren’t able to get your replacement controller ordered for you in the store. I’m not sure why they weren’t able to get that ordered for you if the item is still available. Please head back into the store to give it another shot. If they can’t get the order put in, I suggest asking them if they can provide you with a store credit so you can place the order online.
not clear on policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this 2 year warranty when I bought a gaming headset. I wasn't aware that when I had to return the headset because it quit working that I would have to re-purchase another warranty when I did my exchange. I thought the warranty was good for 2 years, wrong. However, if you don't purchase the warranty with purchase, then you are stuck with a broken headset.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Supposedly they fixed my Laptop and my PC we bought the warrantee and we were supposed to get the desk that we purchased and we never received a CD they couldn’t find it when we came to pick our products back up and it was so appalled that because you can use up to five products we won’t be able to use it because they couldn’t find the product we purchased they don’t know where they put it they said they are good But they get their hands into too many things at one time
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
bought turtle beach headset for playstation 4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I call over the phone with Anthony that I brought a turtle beach headset for PlayStation 4. Told I wanted to get the replacement plan. but on the receipt doesn't say anything about heatset. hope if anything happens to my head set. I can replace it.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. We'd be happy to check with you and see if you did purchase the protection. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can look into this with you.
Not good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was another company that came out to install my tv and they didn’t look very professional to me. Only one guy seemed to know what he was doing halfway. The other guys were dressed like they came from the hood. I was afraid to go out of the room because they would steal something.
No, I would not recommend this to a friendIs it worth it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the 1st year of plan, it's worth it. But when you get to the 2nd year of plan, its only worth so much. I used the small amount of credit towards buying another controller. I guess its better than not having anything at all, hence the 2 stars.
I would recommend this to a friendMeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue is as soon as you utilize whatever service you may need with this policy it's bull and void afterwards and you need to purchase another one again
No, I would not recommend this to a friendnot worth getting it but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth getting it if you'll only be able to get the same product back but its not worth if you will have to get your money back just cause they don't have it in stock. Was very sad.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Lasted one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the moment I took them out of the packaging I knew they were not going to last more than a couple of months but did not expect them to last less than a week. The headband part is cheap and cracked the 2nd time I put them on and the sound started to go in and out by the 5th day. Returned and exchanged for a different brand.
No, I would not recommend this to a friendgotta wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used the protection yet when I went in the need to send off to review whats wrong then they would fix it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
Price increases make it not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to purchase for certain things, but price increases make this a silly purchase. Better to just save money. Better yet, use a credit card that offers an extended warranty.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son who insisted on it. Most of the time I have purchased this I always had a problem with the geek squad saying that particular damage is not covered.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Marvmike! Our Geek Squad Product Replacement Plans cover things like normal wear and tear and power surge. To find o ut more about what our Geek Squad Product Replacement Plans give us a call at (800) GEEK SQUAD which is (800) 433-5778.
No Longer Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to be a good purchase, but price increases have made it too expensive. Look elsewhere for warranty coverage. Some credit cards offer extended warranty.
No, I would not recommend this to a friendgood And bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to quadruple check that you canceled their services. Every year I’ve had to cancel after I’ve been charged. 2019 they won’t get me again. I’ll be watching my calendar
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Suf45 – I’m sorry that you’ve had trouble canceling your protection plans. Please give us a call at 1-888-BESTBUY (1-888-237-8289) and we’ll help you get that sorted out.
unclear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk the website makes it pretty hard to manage geek aquad services and warrenty replacements
No, I would not recommend this to a friendDidn’t help
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No need to use it at all. Computers had issues not covered by it and refused replacing a computer that o had problems with
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your computer. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Haven’t used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have anything to say about geek squad because I haven’t had to use them yet so I’m guessing they give service
I would recommend this to a friendIts good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay but i just switched to get another controller thats similar and the price changed sadly
I would recommend this to a friendPS4 controller protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The PS4 controller expired July 2nd. The controller just stop working this weekend.
No, I would not recommend this to a friendNot much help
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues that were not covered . Feels like I wasted my money
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
What experts are saying
