Customer Ratings & Reviews
- SKU:
- 9997789
User rating, 4.8 out of 5 stars with 4728 reviews.
4.8(4,728 Reviews)- 20 Answered Questions
Customer reviews
Rating 4.8 out of 5 stars with 4728 reviews
(4,728 customer reviews)to a friend
Rated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents worked on my dryer as it wasn’t heating. It took a couple of long phone calls- on hold and several visits but it finally was repaired. The first agent did not appear competent; however, the second agent got things taken care of ASAP! Delay because of covid but it all worked out. Appointments were about a week out and took a total of 5-6 weeks for complete repair. One reason we went with Best Buy was for Geek Squad warranty. It’s a good warranty but the TIME for each step was too long. They need to work on that.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Replaced controler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to use it because the connector for the charger port on the controler went bad . Its not our fault a faulty charger port .. as its under warranty from the manufacturer but still had to purchase a new protection plan as it voided the original purchase plan becauee they exvhanged it . It should have been re issues as it was within the warranty time frame .
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Bait & switch tactics going on with them now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No longer the straight forward program and plan it used to be, they now question everything and try to get out of replacing items. They also refund the purchase and warranty and then recharge the new item and new warranty and have never failed to increase the price of the new warranty and make you pay the difference. So far Samsclub and Walmart have completely smoked the consumer friendliness and hassle free replacements in a big manner
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
our stove was repair but is not working right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this rating is for computer only or for appliance repairs, but the appliance repairs we had such problem to get it to fit right, the stove needs some work refrigerator took a long time that we have to buy another refrigerator one of the dryer machines we call to repair three times and the four-time they do not want to repair anymore. they never repaired right. for computer repairs in the store never could keep the time of appointment waiting take a long time. the day we want to use it. we when to the store, and took long time
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Xbox elite controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Xbox elite controller is very comfortable and easy to handle. I like the paddle features. The Xbox elite controller can be programmed to have your own specific button layout and have the paddles correspond to any of the original buttons. One positive thing about purchasing this elite controller is the great customer service you receive from Best Buy. I recommend purchasing the two year warranty because the controller is expensive and will have some issues. One issue that I have encountered is that a button has malfunctioned on me. Best Buy will replace the controller and give you a new one. Awesome customer service. I recommend purchasing this elite controller from Best Buy.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
read your contract
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty replacement is misleading . When you purchase a 2 year warranty and have to use it within the 2 years, it ends . It does not carry over. I was not aware of this until I had to use it. Buyer Beware. However, with this being said, you don't have a choice but to purchase one because of the quality of products today.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
warranty misleading !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchase at least 3 two year warranty replacements for headsets purchased . We kept having issues with the headsets and when I took them back to Best Buy, they did an exchange but I had to purchase a new warranty for the exchanged headset. I don't really recommend their warranties but you have no choice but to purchase one with the quality of workmanship in items anymore.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Is a one time deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got asked if I wanted to get the 2 yr replacement warranty, the guy said I didn't have to worry about it, whatever happens to the item it will be cover, he just forgot a small detail, to tell me is a one time deal, and if you want to add a warranty again you have to repay whatever the cost of the warranty is again, I could understand they could charge a fee, for restocking or whatever so they don't lose money, but maybe next time explain exactly what I'm paying extra for, and if I'm paying for an item to be cover for two years I think it should be cover for two years and no find out is only a one time replacement
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Geek squad mic review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used the replacement plan for these mics since the quality is only gping to take you so far. The cords or internal components always go first, so it is nice to get it replaced. However, make sure you get it initially since you can no longer add on once the initial time period ends.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
They are okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always make sure i get the protection insurance on all my items. They only thing i wish is that they hired people with good customer service. Every time i go to this particular location staff is not friendly or helpful. And if you don’t make an appointment before showing up they r the rudest and will make u come back. That’s the only negative downside about best buy.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
great machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG C1 OLED TV line offers one of the best pictures we've seen, with nearly perfect cinema color. It also features AMD FreeSync and Nvidia G-Sync, making it a terrific high-end option for gamers.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Damage replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The replacement an is a great product however I did not like the fact that you pay for a 2 year plan however is only good for 1 replacement in the 2 years. If the product purchased becomes defective within the 2 years they will replace it however you would have pat for another replacement plan.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Good purchase but kind of a racket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time we buy this and need a replacement, you don’t get any prorated value for the new replacement product and have to buy another protection plan for the replacement item- so you are always paying fir a new replacement plan instead of a new controller- a little cheaper
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Ok gaming mic for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 10 year old son when I got him the X Box 1 for Christmas. It worked very well for two months, then the mic capability suddenly stopped working mid play. His Live friends couldn't hear him, but he could hear them. The Geek Squad two year replacement came in very handy. We got the same brand, but re-upped on the Geek Squad warranty. My son likes that it isn't heavy on his head, and works well, when it's working.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Product replacement (controller)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product replacement had always been great, however, with our last purchase on a controller, it wasn't covered when the controller broke (accidentally dropped.. not the problem... it got stepped on)
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Why can your geek squad never find my coverage?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased tuxedo warranties and geek squad for all of the computers I have gotten at BB...and I've had to use the services at least twice. I don't really recommend this because it is a huge hassle! Even with my paperwork in hand I have been told I don't have geek squad or a warranty! Really?! Then why do I have all the paperwork and am being prompted to write a review...SMH...
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me see how to start this off first of all they don’t have the education or the knowledge how to actually fix products They always have to send it off too somebody else to fix it it takes weeks if we can get something back
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
iPad insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for an iPad. Since the iPad was for an 11 year old I figured better safe than sorry. I've had extended care that I've purchased in the past and never used, but that is the definition of insurance. And that's why I bought it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
its all good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great insurance backup to have while you have anything you need to return. I feel good I can return with no questions asked other than its not working
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Im on the fence about the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you dont need it, great but when you need it, there seems so many hoops to jump to get something replaced. I really dont know if this service is worth it at times when it really counts.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friend