Customer Ratings & Reviews

I purchased 3 years of Geek Squad (GS) with purchase of Lenovo Yoga 910 Glass Special Edition on 12/4/16. My first GS service experience involved 3 issues for which GS succeeded on only 1: 1. Yoga would not connect to Garmin GPS for update even though GPS connected to other PC's, including WIN10 PC's. 2. Yoga was "idling fast" causing CPU loading ~ 40%, accelerated battery discharge, and a lot of fan noise. Task manager reported the problem as WiFi process. 3. Cursor seemed to jump up a line while typing and passwords didn’t seem to work correctly. Hint: I’m a touch-typist (I don’t look at the keys as I type). After several days, here’s GS told me or did and what I subsequently learned: 1. GS Failed - GS reported that my Garmin was not WIN10 compatible and nothing could be done with the PC. This was completely untrue according to Garmin and my subsequent discovery that turning off the “always-on” charging feature of the USB-A port solved the problem. 2. GS Succeeded. GS reported they solved the high idle by deleting a “ghost” WiFi driver that had not been properly deleted during a driver update. Nice job GS! 3. GS Failed – I had suspected an overly-sensitive touchpad. GS suggested turning it off and using a mouse. I subsequently discovered that the problem was never the touchpad in the first place. It was Lenovo’s gross violation of QWERTY convention. They placed the up-arrow key where the shift key belongs and placed the reduced-size shift key outboard of it. Every time I thought I was typing a capital letter, I was actually hitting the up-arrow key (VERY FRUSTRATING). I installed software to remap the shift and up-arrow keys, swapping their locations. Now only those who type while looking at the keys will get very frustrated. Dumb move Lenovo!

Well I bought this for my daughter as a birthday gift for school. Now she loves it, but I know computers I had my own business. Based on reviews and the fact that it was sporting a dual core, and 4 GB ram, I know not a great processor but hey Ram and dual core I thought will be great for her. Unfortunately it is super sluggish glitching and worse off screen goes black mouse cursor disappears WTF! Any way the nice thing is it's touch screen COOL but that's it sorry Best Buy I shop with you all the time but this buy was not the best, I bought the protection plan so I will be going back to the GEEKS just to see what they say or can do. I don't feel I should have to work on a computer I just bought. So I say test it out maybe I got a bad one if it works for you great but for me very disappointed thank goodness my daughter is not.

Every time I have gone to the geek squad there is never enough help to tend to the customers . they have maybe 1 or 2 people working is all. people are sitting and standing waiting to 30 mins or more, even if you have a appointment, Then when I took my lap top in to have it cleaned and a virus removed I was told you don't need the plug, well they called said it was my hard drive ect. I went to pick it up they said it wouldn't stay turned on, that something was wrong with the hard drive. NOT it was dead from no battery it needed plugged in. so they did nothing to . said bring it back. with the cord. When I said it worked at home and stay on. if it don't work you people will fix it free , because you broke it

I like the fact that a plan can be purchased. I just wished that either it would come automatically with the product you purchase or that at least it can be offered at a more affordable discounted price. I mean, I did buy an $850 laptop and had to purchase a protection plan for another $318. That's a steep price almost $1200 for laptop because they don't tell you that the merchandise only comes with a 15 day exchange and 30 day warranty from the manufacturer.

I guess it's worth it for the majority of people, yet for individuals such as myself who are overly-aggressive & rugged, this isn't 100%...My electronic products seem to daggone-nearly, always break and when the product breaks, 8 out-of-10 times that product will be out-of-stock, so your warranty now becomes obsolete, and you end up having to purchase a whole new (extended) warranty...2 to 3 hundred gone down a drain...

My Asus Q553UB 2-in-1 - 15.6" Touch computer has needed in store repair once and online repair 3 times. The problems with the computer "not responding" continue. I expected an Asus computer to function better than the used computers I've had in the past. I also expected Geek Squad to be better than what they have been.

I was happy with previously purchased protection 18m ago; this protection is missing multiple things - More expensive - No antivirus protection given during the 2 year protection - Support service cannot be combined with previously bought protection (each protection can cover 3 PC's)

I wish the Geek Squad were all on the same level technically. It takes a while to get through. Never contact them at night, you can wait forever. I wish the warranty was more like Dell. They have techs who come to your home.

Salesman told us the computer would be all setup when we came to pick it up. Went to the Geek Squad and was told we would have to pickup the computer the day or set it up are selves. Weren't busy but refused to help. So we did it are selves.

I purchased the plan thinking I was covered. Was on the phone with geek squad for over an hour and they told me I had to bring it to the store. Wasn't happy with the service. I will stick with the manufacturer's warranty.

We have had to replace the charger twice. Best Buy has been useless in helping the second time it failed.

I took my laptop in for repair. It was at the store for three days. When I got the laptop back it was doing the same thing I took it in for repairs.

Rated a 2 because I don't know what else to rate it. Only tried to use it once and was told when I called that my problem wasn't covered.

I got this for free with my laptop. I would prefer one with free upgrades that's permanent if I pay for it. It was free so it was worth the money.

Slow running system, it's been two months not even and I've already had to contact customer support. But the laptop itself is a rad color

To be candid, I think Geek Squad Protection has become a necessary evil and it is just a cash grab for Best Buy and mostly a ripoff.

I have only used this once. The one time I called in it took me over an hour to talk to someone about my laptop.

Geek squad should improve contact with subscribers and not wait till expiration to remind you to renew

I have not received any of my big purchase points and not happy

I also bought the Antivirus, but why if I have geek squad???