Customer Ratings & Reviews

When I first booted the Laptop it ran O.K. I had some issues I couldn't resolve due to my lack of experiiance with Windows 10 , but the Geek Squad took control of my Laptop and quickly fixed all my problems with Windows 10.

I'm knowledgeable when it comes to computers. However, I still find problems on the computer. The Geek Squad help is wonderful--been using it for years, and they've always been able to resolve issues.Wouldn't be without it.

Well worth the money to know that any issues or help that we need to set-up and run our computer the Greek Squad was there to help. Also if my son has any issues thru out the school year he can call them at anytime for help.

I purchase Geek Squad Protection with all my technology devices. I don't leave the store without protection! It's so important to me to be able to stop in, chat, or call and get honest help in a short amount of time.

I know what you're thinking - warranties are useless... right? NO! The Geek Squad warranty is awesome and covers literally anything that can happen to the laptop except submerging it in water or theft. Definitely get it!

The Geek Squad staff seemed helpful and knowledgeable. Determined to solve my problem so when I exchanged computer ( with their guidance this time vs sales staff), I thought the added protection was a worthwhile investment.

I had a question about my internet connection and they were fast and efficient. Very nice. The chat system was very cool. And I didnt have to waste any time waiting around for someone to help me. Thank you Tech Support.

When buying premium laptops, this 3-year plan is a no-brainer. Im hoping I wont need it, but lets be real, life happens and Im so glad I dont have to worry about anything. I just keep my data backed up and im worry-free. :)

One of the best (no pun intended) options that I purchased. They are just a phone call away and are patient when discussing any issues that you may have with your laptop/computer with a resolution.

I'm so glad l purchased the 2-yr. protection! This is not just for when something needs fixing...l am able to call with any questions I have about anything relating to my purchase. You can't put a price in peace of mind!

Kudo to the Geek Squad. They have come through several times saving my computer. On my new computer, they immediately updated my computer and deleted all the junk that comes on a new computer that normally slows it down.

This is a must have for any kind of electronics that you buy. They have a no hassle, no questions ask policy and will do what ever it takes to satisfy the customer. I highly recommend this to protect your investment.

The Geek squad is the best. Jeff has helped us on numerous occasions. Feel so very comfortable with him, and learn a lot. He is a man with great patience. Also, Megan in the cell phone dept. Super helpful, very kind.

It's been my past experience with a daughter in school buying the Geek Squad protection plan has made my life simpler. It goes above and beyond the factory warranty Also the Best Buy Geek Squad are always so helpful

These folks are the BEST!! I had a problem on my newest laptop that came when I downloaded some things off my older one. They were able to clean up both laptops and they are both just like new. Thanks Geeks.

Geek protection overall is very good. They set up this computer and I was pleased. The only problem I had was they did not install Kaspersky which was part of the setup, I installed it myself which wasn't a big deal

We purchased the plan for our teenage grandson's laptop. When he accidentally cracked the laptop screen, it was replaced within a couple of weeks with no issues or hassle. Our worst fears imagined, vanished quickly!

I HAVE USED THE BEST BUY SUPPORT PROGRAMS FOR MY PURCHASES FOR YEARS. THEY ARE ALWAYS ON TOP OF THE NEED I HAVE AT THE TIME AND I AM ALWAYS HAPPY WITH THE SERVICE I RECEIVE WHEN NEEDED. THANK YOU BEST BUY.

I can't say enough good things about the agents who have helped me with just a few issues. They were patient with my lack of knowledge, and were genuinely glad to help. I highly recommend purchasing the agreement!

I am no techno geek. What I am is a person who needs technology to cope with the world I live in. That's why I have the Geek Squad to take care of my technology. They ARE the techno geeks and I'm glad to have them.