Customer Ratings & Reviews

Didn't need them past maximizing my computer out of the box. I am sure they would have been a great help if I had needed them.

Geek squad excellent assistance when needed. Help me set up computer after computer purchase and can call with questions.

While I have not needed the protection on this product I have on others and the peace of mind and past service is excellent

Very convenient as Geek Squad can access you laptop remotely saving you a trip there... twice (drop off and pick up).

I always purchase the protection plans from Best Buy. My child is rough with her technology and this serves as added insurance.

I like that this protection is included when I purchased the protection plan for my new laptop--one less thing to worry about!

I have this plan on all my Aplances It has been a great the deals and fixing my products is outstanding, and friendly.

I haven't had to use this service yet but it gives me peace of mind. If I ever damage my laptop it will be repaired or replaced.

Why would you go without it? I bought a $3000 laptop. So many things can happen, and for me usually does. I had to protect it.

When I bought the PC and the Geek Squad support, they immediately customized my laptop for 3 users and added to applications.

Geek squad was great. Set up the computer. Patiently explained the computer functions to its new owner--my 86 year old mother

This security gives owners peace of mind when using their laptops. Geek squad help make this a perfect security for home use

Will not buy a computer from anyone but Best Buy where I feel it is secure and properly supported by the Geek Squad.

There was no instruction manual with the laptop, so geek squad has had to help me more than they should have.

I always get the geek squad protection. Whenever I have a problem with an electronic device, geek squad comes to the rescue.

The Geek Squad transferred my data from my old damaged laptop to my new one. They were fast and friendly. What else can you ask for?

Geek Squad was able to fix the problem with my computer fairly easily. However, because there was only one rep at the counter, who could only work on technical problems in between dealing with other customers, my problem couldn't be solved during business hours, necessitating an additional trip by me back to the store. There need to be at least two Geek Squad reps at all times during business hours. Also, Best Buy should include 30 days of free Geek Squad service with any new electronic device they sell.

i haven't used the service yet but knowing i'm protected is reassuring. the service at best buy is easy to use and convenient

best thing to have for your computer, anything goes wrong geek squad has you covered. a real warranty made in the USA

I feel like this time on this new computer, that the Geek Squad warranty has been a waste. I've taken my computer in a couple times and Geek Squad has said stop trying to reconnect to the internet, you are creating caches, because my computer disconnects from the internet and freezes all the time, while no other computer in the house has that issue. Geek Squad didn't fix any of the issues and I feel I wasted my warranty. In the past GS has helped, but I just feel this time around it hasn't.