Customer Ratings & Reviews

Couldn’t service the area I live at but they did good by giving me what I paid to use on a new purchase.

As seen in the attached picture. After only ONE year the panels on my 'Samsung - 85" Class 7 Series LED 4K UHD Smart Tizen TV' went bad. Geek Squad Protection allowed me to the amount I purchased for the tv in store credit to avoid having to get the same tv. Thank You!

We purchased this TV to replace a Samsung 65” that a surge from the cable company had caused our HDMI ports to be blown. We had that moved into another room for streaming, & now we enjoy the larger screen mounted on a very large wall above the fireplace. All was hung & mounted professionally by geek squad.

Geek squad is pretty good sometimes depending on where you go you might get a goober of a guy helping you but usually theyre good.

I've been a Geek Squad customer for two years now, and I can confidently say it's been a worthwhile investment. Their consistent and reliable technical support has made navigating the ever-changing tech landscape a breeze.

Geek squad always has the best customer service and skills to help resolve your issue. Wouldn’t know what to do without them.

Hoping to not have to use this but glad to have it and sounds like should be hassle free

Havent tested it yet. If that changes ill ammend review

Purchased as an additional layer of insurance. I've had nothing but great service from Best Buy when I've had bad luck with products and needed to use this service for replacement in the past. Definitely worth every penny as manufactured products (especially those from China) are just not as durable as what we could have expected in the past.

Excelente service very fast and helpful would purchase again in future or definitely intrested in the membership total plus i think its called seems like a great deal as it includes protection plan on purchases which is worth the yearly fee

I need to replace my all Samsung tv and I got this one love it ! I just installed the fire stick and that’s it movie days movie nights so happy with my purchase the only downside is that the real measure for the tv don’t add up is like 44 inches not 50’ but the box was for a 50’ inches tv so I don’t know what to think anyways :( good price and quality!

Purchased this as my Daughter's first tv. She (& me) loves it! Colors are vibrant & 4k! Fast scrolling, not laggy at all, nice & sleek on wall mount. Definitely recommend!

great purchase!!!! my son was so exited!!!!!!!!!!!

Very professional crew, I've been shopping for a TV for about couple of my month till I went to Best and immediately found the TV that I'm looking for with a great price and great installation services, and they are fast too

I love this tv! Great price great product. You need it!

Very detailed service and professional. Team was extremely helpful answering all questions, as well as completing the process with a nice clean look.

Getting the extra geek squad protection made a lot of sense for me. The TV I purchased was an “open box” from a Best Buy near me. Getting the extra protection was something I feel give me piece of mind.

In and out installation of a huge 85 inch that took no time at all! Love having the piece of mind as well with the professional installation!

My television failed after a year and a half and the protection plan covered everything Great 100% with delivery of the unit to my house. No complaints at all. Great job Best Buy.

Price was right, protect your investment. It’s a LG so i shouldn’t have to use the protection!