Customer Ratings & Reviews

Repair abd replacement service is grest if you would ever need to use it

There when and if I need it. Have used them in the past.

We purchase a lot of products from Best Buy because their geek squad protection program works. We always get the longest possible protection plan and had 2 items that broke already refunded. With the store credit, we were able to purchase new products for the same or even a lesser price. We are very happy with it so far.

Funny, I've never gotten extra protection for my mobile phones, even though I take them on boats and use whatever one I've got day in and day out. But for an appliance with moving parts, a microwave with an LCD panel, or a TV that wouldn't last like a cathode ray tube would, I put some additional money into the Best Buy protections these days.

It is a good service if you’re not too good at technology stuff.

Returned microwave to Geek Squad. Sent out microwave for evaluation/repair and 3 days later received email that return was accepted and credit would be issued!

Just bought a new microwave with the Geek Squad Protection. Not much to review actually. Its worked just fine so far.

overall this has help me learn more about keeping my gadgets safe and up to date with downloads

I many get protection for any electronic better be safe than sorry

Fast and quick service didn’t have to wait that long in line!! The staff were very helpful from walking in the door to leaving out the door I was greeted with a friendly smile and I left with a friendly smile because the work that was done to electronics that I purchased I was in and out the door within 15 minutes geek squad is great!!

Bought the AirPods for my son, he was a little rough in them and one AirPod wasn’t working correctly. Purchased my son a new pair for Christmas but didn’t realize I purchased the warranty on the broken air. Returned and got the broken pair replaced. Guess who now owns the replacement pair... me! Buy the warranty - it’s totally worth it.

We had purchased a plan for a previous microwave. The microwave stopped working, so I took it back expect them to send it for repairs. They said it works differ than computer. They gave me the purchase price back and I selected a differ microwave and protection plan and even got a small gift card back with the difference of the cost.

I forgot had the protection for my microwave. In the past geeksquad helps out a lot

The agent mounted my IPhone promax14 check and diagnosed

Never buy anything electronic without Geek Squad protection. I have had three flat screen tvs go bad and all were replaced at minimal charge and with no significant delays.

They are very nice, they have helped me many times with my appliances.

It feels so good to have a backup plan if something goes wrong with my purchase.

Nice security for an appliance purchase big or small on case of a oroblem

I purchased an LG microwave on July 11, 2023, with a 4-year protection plan. On Aug 25, 2025, it had an opening issue, and the door jammed. Geek Squad agent, without even looking at it, flatly said Yes, it's covered, but we will have to ship it, and it could take 2 months or more to get it all fixed. So they basically wanted me to wait for 2 plus months, and the microwave is one of those appliances I use every day. After this terrible experience, I would recommend not purchasing the Geek Squad warranty. While purchasing this microwave, they were pushing the warranty on me and said no matter what happens, it's covered, Best Buy will try to fix it, if not, I`ll be provided with the new one or the option to buy another model if that particular model wasn`t available. Look elsewhere or make sure you get everything in writing. Two months to fix a jammed microwave door? That`s really unheard of.

Excellent option for an affordable price. They are amazingly good.