Customer Ratings & Reviews

Knowing the TV was going into a bedroom was bothering me so I decided to get the warranty as a precaution.

Have always had great service with Geek Squad. Never had any pushback or issues when bringing things in.

so if u need to return your tv after 1 year and u have a 5 year warranty u loose 4 years of it because u have to buy a new warranty for the new tv they give u. my advise is to get a 2 year warranty and just renew it 3 months before just incase its breaks sooner than later

With every purchase of our Best Buy product, we include a minimum of 2 to 3 year geek squad protection. This allows us peace of mind for any issues that arise.

I had already purchased this plan in the past and it was the best

It seems unnecessary at the time, but it's better to have when you need it than be stuck with a 700$ tv that breaks down! We hesitated over purchasing this, but in the end we have peace of mind knowing that if anything happens to our tv over the next five years, the geek squad can help repair it!

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

Always a a good idea to have some extra security in case life happens.

I would highly reccomend purchasing the warranty to protect my 85 yr old mom. I was told if it breaks or something goes wrong to just bring it in and we get a new one no questions asked! At her age who needs the problems..... for three years we are protected for 20$ simple as that!!!

When I bought my big screen Sony TV I also purchased the 5-year Geek Squad protection. Was I ever glad I did! Lightening struck my home and after a visit from a Geek Squad technician, my TV was determined to be beyond repair and I received a brand new Sony within a week.. Fantastic!!

The agents were great! The know a lot about how to mount your tv with no problems.

Feeling very confident about geek squad service. That’s why I took the extra coverage.

The only protection plan that covers Burn In!! Definitely worth it for peace of mind when purchasing an OLED TV!!

Hope do not need but just in case never know when it may

It's when you think that nothing will happen with my purchase, suddenly something happens ans you wished you would have added protection. ALWAYS GET GEEK SQUAD!!

Great piece of mind for a larger item. I trust best buy's service as much as any other big-box store

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Excellent. Performs exactly how the salesman said it would. Love this tv withe service and helpfulness that got me to pick this one.