Customer Ratings & Reviews

We really appreciate being able to have a four year protection plan on our products.

We brought in our microwave that door latch stopped working. We had purchased The geek squad guarantee on it. The store associate was very helpful and helping us get a replacement as it would take too long for repairs. They are always very friendly and helpful

I purchased the Geek Squad protection plan, because the previous microwave I had which was not an Insignia went bad after couple of years.

Excellent service.I recommend to my friends when u buy any appliances to take protection plan

They are always so helpful. I can always rely on their services and they are happy to assist.

Purchase protection plan selectively. When I've had an issue with a product, replacement easy.

Geek Squad service is a must for every Best Buy product. No hassle returns. My son broke his tablet (accidentally) and they replaced it then and there.

I have not had to use Geek Squad protection to replace or repair anything. I cannot say if it is good or bad. That is why I gave 3 stars

This was the second microwave purchased for our office. The first was for the upstairs kitchen. It not only is a beautiful appliance, but it works very well and is easy to use. We liked it upstairs so much that I ordered another for our production team downstairs.

Geek squad takes care of the problem. I always get the protection offered.

Geek squad have a good services. They are doing fast service in 3 to 5 day

Geek Squad protection has been a lifesaver. Yes, on little items it doesn't make sense. But, on big ticket items, like TVs and appliances, get it. We had Geek Squad protection on a top TV we bought. Not naming names but it was garbage. The screen suddenly changed from full color to where the left half of the screen was black and white and the right half was color. 4 repair visits that only fixed it temporarily or had defective parts delivered until, because we had the Geek Squad protection, we were allowed to return it, for a full refund, and pick something else.

I use geek squad in the past and they have been very efficient!

Would not purchase and expense item without have the protection.

Best Buy product is always a Great Buy. Service Reps are so helpful.

Easy returns at store or quick fix absolutely recommend this warranty

Agent did a temporary set up because our new TV cabinet needed delivered. Agent returned when I called to advise the remote wasn't working. He determined our new sound bar was blocking the TV sensors. Also the new TV has a very TINY remote! Agent was able to program our 32" TV remote for our ease in operating the 65".

I've had this service for many years! It has served me well!

I have purchased at least 6 large tv’s, microwaves, sound system and had all tv’s installed by Gerk Squads! Very satisfied!

I purchased this for a new microwave that I bought to replace the microwave that replaced my original one, so this is my third microwave. Its a built-in and only this one will work so I’m always stuck getting the same one at $500 a pop. The second one lasted less than two years, so if I had the extra protection I could have gotten it repaired or replaced. Okay, okay…I learned my lesson! For a small price I got an extra year of warranty in case microwave #3 decides to also have a limited life. Don’t risk it…get the protection!