Customer Ratings & Reviews

They came and troubleshoot my team. They were very professional and helpful.

It seems more valuable to purchase an extended warranty at a small fraction of the cost than it is to purchase the item again at full price for any issues that might have occurred

They came to service my fridge promptly and on time. The tech new exactly what was wrong and fixed it right away.

Its always good to have this service the techs are acknowledgable and they know what they are doing, insurance on devices and appliances is the way to go.

Always have a good protection plan woth anythi g electronic you buy for comfort and peace of mind

I haven’t used them yet but I’ve been with my daughter when they came out to there home. They were amazing and that they Only reason I purchased the plan

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

Haven’t had to use it yet luckily. But always get insurance on your electronics. Your one poorly manufactured piece from it not powering on or functioning properly. Save the heartache.

It's was a fast delivery and we add geek squad services

Geek Squad is excellent and I purchase it on my items that I buy. I have had a laptop and a TV they have replaced for me in the last 12 years and it was a great service worth more than I paid for it.

I've only needed to bring simple things in, but so far no problem and I appreciate the service!

I've never been disappointed that I purchased Geek Squad Service. More often than not they simply have me exchange my broken item for a brand new item and solve most problems with ease.

Haven’t had any trouble with my products but I do have a 2 year warranty and it always does come in handy in case something were to happen and that’s when these guys come in handy !!!

geek square protection with worth every penny. Everything I purchase I cover with it.

Easy to replace my air conditioner under warranty and very quick

Comes in Handy because our window unit AC went out. It was replaced immediately!

Never had to use it. But for the small price. But I don't have to worries if it breaks the first few years. Small price for for Big assurance

Always comes in handy when need be. Recommended every purchase

At first I didn’t want this additional commitment but when I can’t figure out the technology, I can bring my item to trustworthy and knowledgeable professionals for tune up or repair.

Yayy Geeks Squad, I haven't had to use you yet, but it's nice to know you're there!