Customer Ratings & Reviews

great purchase!!!! my son was so exited!!!!!!!!!!!

The Geek Squad can't be beat. Not only do they complete the work scheduled, they also go they extra step of explaining what's going on and make tech suggestions. In fact, a job was completed by a contract service for Best Buy and the Geek Squad had to come out to correct the work that had been done because the camera came down and the solar panel wasn't charging.

I love this tv! Great price great product. You need it!

Geek squad always has the best customer service and skills to help resolve your issue. Wouldn’t know what to do without them.

As seen in the attached picture. After only ONE year the panels on my 'Samsung - 85" Class 7 Series LED 4K UHD Smart Tizen TV' went bad. Geek Squad Protection allowed me to the amount I purchased for the tv in store credit to avoid having to get the same tv. Thank You!

We purchased this TV to replace a Samsung 65” that a surge from the cable company had caused our HDMI ports to be blown. We had that moved into another room for streaming, & now we enjoy the larger screen mounted on a very large wall above the fireplace. All was hung & mounted professionally by geek squad.

I purchased the 5yr replacement plan as I always do with big ticket purchases. Great peace of mind. Just recently redeemed a 2yr plan I had on a 58 in sharp that went out and replaced it with a lg 60 in. It saved me a lot of money so you can't go wrong if something happens. Below are pictures of the sharp 58in that the Geek squad came and replaced with the new 60 in lg free if cost... They did a great job as usual.

Price was right, protect your investment. It’s a LG so i shouldn’t have to use the protection!

It was good purchase and easy to use !! Definitely recommend

I've been a Geek Squad customer for two years now, and I can confidently say it's been a worthwhile investment. Their consistent and reliable technical support has made navigating the ever-changing tech landscape a breeze.

Was the best and fastest service ever I didn’t had to do nothing.

Purchased this as my Daughter's first tv. She (& me) loves it! Colors are vibrant & 4k! Fast scrolling, not laggy at all, nice & sleek on wall mount. Definitely recommend!

You need to have coverage outside of items’ extended warranties.

Very detailed service and professional. Team was extremely helpful answering all questions, as well as completing the process with a nice clean look.

In and out installation of a huge 85 inch that took no time at all! Love having the piece of mind as well with the professional installation!

Excelente service very fast and helpful would purchase again in future or definitely intrested in the membership total plus i think its called seems like a great deal as it includes protection plan on purchases which is worth the yearly fee

My television failed after a year and a half and the protection plan covered everything Great 100% with delivery of the unit to my house. No complaints at all. Great job Best Buy.

I didn’t realize I was going up 20 inches but I love the 85 inch

Im so glad, o purchased the tv for my living room . It fit perfect between my 2 windows

Purchased as an additional layer of insurance. I've had nothing but great service from Best Buy when I've had bad luck with products and needed to use this service for replacement in the past. Definitely worth every penny as manufactured products (especially those from China) are just not as durable as what we could have expected in the past.