Customer Ratings & Reviews

I had a 5 year warranty on my old TV that had speaker issues, which they decided to swap out with another TV same make model but 3 years newer. Took over 2 weeks of my 30 day return policy to receive the new TV. And when I did receive the TV notice right away that it was very cheaply built compared to my last one and unfortunately noticed to late that the screen and back of TV was split down the side from being dropped which now the 30 day warranty has passed.

Didn’t go in depth with my order, although they were really friendly. I tried to refund my tv because I had black streaks and darkness in certain spots, redirected me to the manufacturer’s instead and was unable to refund or get a new tv before my Geek Squad Protection plan expired.

We gotten this tv to replace the old one , I've read the reviews an seem pictures wasn’t the best but I’ve gave it a try . Had the tv over a year an two months now wasn’t expecting it to start glitching on us , well the moment has finally come . I do have protection plan Thank God hopeful soon their come an fix the issue/replace tv or give us a refund either or will be great .

tv still works but u can hear static noise coming from the back of the tv by the speaker. And a HDMI plug also over heats which i have to switch over to the other HDMI port.

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

The TV was good until it wasn’t. Everything was great and the clarity was amazing until right around the time the geek squad protection plan expired. A little over two years the clarity is horrible and liked shows here and there thought out the sceeen. What looks like white lines are not apart of the show as this is how is shows up

Its always a pain to return a tv through geek squad. From the initial call which you almost always have to wait 20 minutes . They always seem to have a real problem finding my service plan. I have multiple accounts and have bought many many tvs from them but they should be able to figure it out. I own sportsbars in FL and I only buy from Best Buy but they really needto figure this out because when i have a tv go down i want it back up and running as quick as possible but its always a hassle. At each of my clubs i have a back up ready to replace tvs that go down so my actual business is never really effected but we always regret having to call geek squad because we know its gonna be such a hassle and its gonna be a lot of time sitting on phone having to wait for a service guy to come out and tell us what we already know then take it to a store and replace. It would be nice if they brought a replacement tv with them when they come out. But instead u have to get a service order made then you got to call geek squad again and wait on line for 20 minutes. Then usually another 10 or 20 minutes to find the info from the multiple accounts. I have never had anyone help me combine all accounts into 1 account. It seems like that would make the most sense but instead i have to go through the same process every time. Its exausting. I love Best Buy but service plans are always a pain for me.

Purchase this warranty for replacement if something (ANYTHING) goes wrong with my TV, it’s being sold as an accidental warranty but it is in fact an extended manufactures warranty. More times than not you would want to replace an item within 2 years just because. This warranty doesn’t help me because you still have to go through loop holes to get to the right person just so they can look at your tv.

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

I bought a open box-good tv woth the 5year geek squad plan. Tv never worked, geek squad tried fixing but because i bought an open box they only spend as much as you spent on the tv to fix so they couldnt fix it and just gave me my money back. Took 3 days off of work for the repairs and shouldve just retuened it to begin with.

They got my order wrong then delivered the wrong tv my serial number on my tv was coming up as 50 inch when it was clearly a 65 inch . So i had 2 call and reoreder

An ant died behind my screen (darn you, nature!). An agent came in a day or two and assessed the problem. Soon after a team came and took the old tv and replaced it. Due to the age of my TV, Samsung no longer makes them. The team did not set up the new tv, but I'm ok with it. The downside is that my original TV was replaced with one that was worth half the price. While the picture quality is good, its not equivalent to what I originally purchased. My current TV may be the last one I use an extended warranty for.

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

Lack of knowledge to repair, told me to send it to manufacturer, i could have done that without the geek squad, was not happy with their handling of the problem

It covered the 2nd tv as well but bestbuy didn’t even tried to fix it. Directly sent a store credit. It is just covered the part and they said new tv requires new service.

had a crack on the screen. had the warrenty and was told not covered because it was an accident The cat knocked it off the tv table and thats how it cracked the screen

I had the tv die after one year twice. the first time they fixed it. the second time they gave me a new tv but forced me to pay for a whole new protection plan even though I had 3 years left on my old warranty. all because they gave me a new tv instead of just repairing the old one. Then the first geek came to drop off my new replacement tv, said he could not see the model number right in front of his eyes. Took off with my new tv over his shoulder. had to wait another 45 minutes for another delivery attempt and had to put up with a completely rude lady on the phone when I called in to tell her what happened. She kept trying to blame me!!!

I have utilized geek squad in the past for a computer I had and they gave some issues last time, hopefully I will have a better experience if I ever have to deal with them again.

The Geek Squad is hard to deal with and can be very unresponsive. It should just be repair or replace!