Customer Ratings & Reviews

Did not mount or do anything regarding putting up my fire stick

Service was scheduled timely and the installation was good

Great purchase, family love it, relatives always asking where did I got from would recommend it for sure

I purchased an extended warranty for nothing more than peace of mind that my Roku Stick will keep working for at least three years. It was worth the price to me.

I purchased an extended warranty for my Roku Stick for nothing more that peace of mind that it will be working for at least three years.

Firestick was reasonably priced. A good & affordabe streaming device.

Never used it. Only bought it to ease my mind on my expensive purchases.

Remember note date of expiration. The new bustbuy standards limited to customers beware.

I recently cut the cable cord and wanted to invest in a streaming device. I have a FireTV but wanted something more future proof, with HDR. The Shield is a good device, you can tell there is a lot of power behind it. All apps have nice interfaces and the device is responsive and quick. The remote is similar to the FireTV and works well. The game controller feels nice too. Overall this is a nice device with some extra features like HDR and the ability to stream games. The reason I only gave this 4 starts is because there is no native resolution mode. Everything from the Shield is outputted in 4K. You can change the resolution to 1080p but then you can't watch 4K. The upscaler seems to need a bit of work and 1080p content upscaled to 4K looks a little blurry and colors are a little washed out. Not a total deal breaker, but a native resolution mode would be nice.

I have had the geek squad for several years. They do an excellent job for the computers. However, they are working on training of some people which are trying I guess, but for the most part too well when using for TVs different opinion. They want to come to your house but that's not why you called them you called for answers of problems not scheduling an appointment at your home. That issue needs to be looked into

Bought extended protection plan. Haven’t needed it yet. Hopefully, I won’t.

Geek squad the number one will take care of their customers they sure been taking care of me for like over 13 years so if you buy any product at Best buy make sure you get that go geek squad

Easy to set up and easy to use. We really love it.

Not sure what the reduction I got this protection for

Price is a bit high sometimes for coverage, but if something goes wrong with your product, it is absolutely worth it. They have replaced multiple electronics of mine over the years, and the employees (Lafayette, IN) are always great to work with in getting issues resolved.

Geek squad is always good to have, Just like insurance, in case something happen.

They are really helpful and help resolve my problem, if not as long as you got a warranty they have no problem with the return to get a new one

I purchased the 2-year protection because in the past month I had to replace a blue-ray player and a firestick. Both "died" after approximately 1 year and I didn't have the protection. The cost of the protection is insignificant compare to replacement costs.

It’s okay to have this depending on what item you buying.

Best Buy's Geek Squad maintenance agreements are one of the prime reasons we shop at this location versus other options. We have had to use this service multiple times with good results.