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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 892 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers praise the DNA Test - Ancestry Personal Genetic Service for its user-friendly interface and easy-to-understand results. Many customers found the ancestry information informative and accurate, making it a popular gift choice. While some customers expressed concerns about the waiting time for results and privacy settings, the overall sentiment is positive, with customers appreciating the product's value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 892 reviews
  • Rated 5 out of 5 stars

    Cool product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to know what my ancestry consisted of because people always asked me and this product really dives deep my mother tried another ancestry kit but this one seemed much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ancestry info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    23andMe gave constant updates to let me know the process of how they got information on my DNA. i would buy these for my family members if I could. It gives a lot of detail I wasn't exepcting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Test!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift, I have taken one personally and think it's cool that they update you via email if they get updated data and and you can see more specifics about your genetic history

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got one for my wife and then had to get another one for her mother so my wife would know what het heritage is from her mom’s side of the family. Eventually gonna get one for her fathet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone should take these tests

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discovered a lot about my background. You owe it to yourself to do the same. You may end up as surprised as me. They've gotten a lot faster than before, to my surprise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to know!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from needing quite an amount of DNA (saliva), everything was seamless. I received my results sooner than expected, and it was a lot of information which was easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Interesting results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My results matched with an area my aunt got as well. Fun little thing to do. They seem to update info as the year goes on. If you can buy it on sale it would be an even better value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun to try!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my cousin. Honestly, I wouldn’t take this too seriously, however, it’s a really fun thing to try and you never know what you’re gonna get with your results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these to start doing some family tracing and got to say their website so far is very user friendly so its been easy to use and things are pretty straight forward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT VALUE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered through Best Buy vs 23 and Me because it was faster and cheaper! Best Buy provided free 1 day shipping and saved me over $15! Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Thanksgiving weekend and sent it in right away. Instructions said results in 4-6 weeks, but I hoped to get it by Christmas. Got it in just 2 weeks!!! Fast Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift, I previously purchased a 23&me kit for myself and really enjoyed the services so I gifted it to my cousin. Shipped really quickly from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great DNA kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    23 and me provides a very in depth and comprehensive look at your ancestory. I would recommend this to everyone that is looking to know more about your ancestory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Interesting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my brother and I as there have been some questions about our family history. This was informative and helped provide answers to our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun kit to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality results that are fun to analyze. Follow instructions carefully, results take a month or longer to arrive. good website features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teenage son because he wanted to learn more about his ancestry. He was so excited he even spent his own money to purchase the upgraded version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to use this and received my results quick and easy! It was simple to understand and was exciting to find out where I'm from!

    I would recommend this to a friend
  • Cons mentioned:
    Processing time

    Rated 2 out of 5 stars

    Still waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was curious as to the outcome of the DNA test from 23andMe to compare to the Ancestry test I had already done. The test was purchased on Black Friday and sent in that weekend. The lab received the sample fairly quickly. After 2 weeks I get an email saying that they couldn't get any cells to use, which they said was unusual and I would have to submit a new sample. I received the new vial, worked up a good amount of saliva and sent it back in. It is now Dec 19th, almost a month has passed since I started this whole thing and still waiting for them to process the results.

    No, I would not recommend this to a friend
    • Brand response from 23andme Team
      Posted .

      Thank you for your feedback. Results from your second saliva sample should be available within 2-4 weeks from the date the sample was received by our laboratory. You will receive a notification email when your results are available within your 23andMe account. In the event that we are unable to process your second salvia sample, you will have the ability to request a refund from within your account online.

  • Rated 5 out of 5 stars

    cool

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for Christmas and she upgraded for the health info package and she loved everything! It so accurate on her "most likely traits"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Responses came quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my ancestry data came earlier than expected..2 weeks earlier in advanced. if you follow the directions you will be all set..they are really easy

    I would recommend this to a friend