Customer Ratings & Reviews
- Model:
- MK2030NST
- SKU:
- 6241228
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy how easy it is to install the trim kit and how perfectly it fits their microwaves. They also appreciate the design and how well it matches their other appliances. However, many customers feel that the trim kit is too expensive, with some even stating that it costs more than the microwave itself.
This summary was generated by AI based on customer reviews.
Difficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t fit the opening size it said it would fit.
No, I would not recommend this to a friendInstallation difficulties
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers left it in an open box in the middle of the kitchen floor. It's still not installed, more than a month after ordering it. Hopefully Best Buy will correct the problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that your microwave was not installed, and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
LG trim kit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No comments yet. They could not install kid because conflict with cabinet door.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Appearance
Love product - Disappointed at Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall we are pleased with the help we received selecting the correct trim kit. It was easy to assemble. The directions we very intuitive. It looks great. We were disappointed with trying to get the face cover replaced. The face cover was shipped with a dent in it. We contacted LG & Best Buy. Both required we uninstall all the brackets of the trim kit and put them back in a box and bring them back to the store or ship back to LG. This requires a lot of work and time. We only needed the face cover replaced. It was frustrating that neither company's customer service and support tried to make it easy for the customer. We just needed the face cover replaced and neither company would just sent the face cover which was disappoint, because it could be a lot less expensive.
I would recommend this to a friend - Cons mentioned:Price
TOO EXPENSIVE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just ordered this kit and waiting for it to be deliverd. But.... it is way too expensive! It cost the same price as the microwave I purchased !!! Insane
I would recommend this to a friend - Pros mentioned:Appearance, Fit
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave trim looks awesome and fits perfect.
I would recommend this to a friend - Cons mentioned:Instructions, Price
Absolutely terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. Instructions poorly translated and diagrams are practically worthless. Most pieces are bent/warped. Measurements required for installation must be perfectly precise, within 1/64 of an inch, or less. All the more challenging when product is warped.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Pros mentioned:Appearance
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Works well with my kitchen decor. I'm happy about this purchase.
I would recommend this to a friend - Cons mentioned:Price
Too Expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What! The trim costs more than the microwave oven?
No, I would not recommend this to a friend Took me 4 hours and multiple tries
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and watch the youtube Video for instructions on how to install https://youtu.be/L6fu9A7sz4o
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
No Screws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing all screws. Was a open box rated excellent by Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette