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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 211 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers enjoy how easy it is to install the trim kit and how perfectly it fits their microwaves. They also appreciate the design and how well it matches their other appliances. However, many customers feel that the trim kit is too expensive, with some even stating that it costs more than the microwave itself.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 211 reviews
  • Pros mentioned:
    Appearance, Fit
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Perfect Match

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had hoped that my old GE trim kit would work with the new LG microwave (we purchased from Best Buy!) , but it did not. Ordered the trim kit and was delivered quickly. Went right into the old cutout and worked like a charm. Perfect match for the microwave and looks great. My only issue I have is that these things are a little expensive. It is what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Fingerprint resistance, Price

    Rated 4 out of 5 stars

    Good trim but costly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit but seriously pricey. Get ready for fingerprints - they WILL be there. (Too bad a kit didn’t come with the microwave.). When you purchase 4 thin pieces of metal and pay as much as you did for the microwave it’s kind of a necessary evil.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Look
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Attractive, modern trim

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Trim Kit fit perfectly around my LG microwave. It’s sleek, adds a nice modern look to our kitchen, and its shade of stainless steel matches all of our other appliances from other brands. The only downside to this trim kit in my own experience is the slight opening at the top. I’m sure this kit is intended to border microwaves that sit above the stove, or even above an oven, but ours sits under the countertop, and blends into the cabinet. Because of this, bits and pieces of food get trapped in between the trim kit when we clean off the countertops. Definitely be aware of where you place your kit, and how that partial opening at the top should be factored into your cleaning routine. Otherwise, it's beautiful, albeit expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Look
    Cons mentioned:
    Installation, Price

    Rated 4 out of 5 stars

    Nice but pricey.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Had it professionally installed. Challenging to get everything flush but installers were successful in doing so. Relatively expensive.

    I would recommend this to a friend
  • Cons mentioned:
    Installation, Price

    Rated 4 out of 5 stars

    It Works, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This trim kit was purchased with a LG microwave to replace a built-in Kitchen Aid microwave that failed. I was able to make it work but the space between it and the oven (below) is substantially less than with the Kitchen Aid. The reason: the old microwave was vented on the bottom, raising the microwave, while this one vents on the top. A bit of carpentry work was required to modify the cabinet to make it work. It would have been helpful if the online installation instructions were more complete with all dimensions shown. The price was outrageous - much more that the microwave for a few pieces of stamped metal.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation, Price

    Rated 5 out of 5 stars

    Nice looking trim for my new microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking trim for my microwave. Although it is way overpriced for what it is...that is the nature of all of the microwave trims from all manufacturers. That is why I ranked the value low. The installation wasn't the best either. There are templates that are provided which makes it quite easy, but my opening for my microwave was larger than the trim's anchor points for several of the anchors. Where the trim had two anchors (side by side) on the each side of the trim, I was only able to install one screw at each side location. The trim required 4 screws on the side, two in the top right corner and two in the bottom right corner. I could only do one screw in each corner. I figured it wouldn't make much of a difference if I didn't have all four as there shouldn't be any force on the trim that would pull it away from the cabinet. Give Best Buy some credit, they price matched a big box store's online price so that helped quite a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Microwave
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Trim kit is fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Only thing i would complain about is the cost. To get the trim kit with the microwave is pricy, but they all are. So far i love the microwave (all 3 weeks of it)

    I would recommend this to a friend
  • Pros mentioned:
    Appearance
    Cons mentioned:
    Installation, Price

    Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive for what it is. It was hard to install and figure out. Once it's in, it looks nice. Gets lots of smudges easily

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    The contracted installation vendor was a disaster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG microwave oven and matching trim kit recommended by the Best Buy sales staff are both great. But the contracted vendor for installation was a disaster sending two young men who obviously did not know what they were doing who erroneously claimed that it was not the right trim kit, and then in the next visit correct wood in my kitchen counter. I love Best Buy but will never allow this contracted vendor in my house again.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance
    Cons mentioned:
    Installation, Instructions

    Rated 2 out of 5 stars

    Poor Instructions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor instructions. New microwave is replacing a bigger one and didn't know needed to attach bracing to cabinet, so have to add wood strip within the measurement of the pieces. No easy to install, but once installed, it does look good. Expect a lot more from LG!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      We sincerely regret any inconvenience caused by the inadequate instructions accompanying our 29.7" Trim Kit for LG Microwaves. Your feedback is immensely valuable to us and we will use it to enhance our instructions for future customers. Should you require any further aid, kindly reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. Thank you for your understanding, and we are grateful for your choice to trust LG. ^Sam LG

  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Nice looking but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a nice looking trim kit but I agree with the other reviews about getting the last trim piece on. It was a bear. And it is very pricey.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Easy Trim Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively straightforward to install. Looks great, although prone to fingerprints. Not sure why the trim has to be even more expensive than the microwave itself, but there wasn't really any other option. I am not a carpenter and consider myself a relatively novice DYI person. This was a replacement microwave for a broken built-in and I was very lucky that the cutout happened to fit perfectly.

    I would recommend this to a friend
  • Cons mentioned:
    Installation, Instructions

    Rated 3 out of 5 stars

    Trim kit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trim kit is a bit of a pain to install. The cut outs work well but the instructions are lacking. The trim pieces have to have something to mount to and the instructions just show screws gowing to nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Fit

    Rated 5 out of 5 stars

    Microwave trim

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly around the microwave. Now it looks complete and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Fit

    Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. It fits perfectly with my LG NeoChef Microwave. Gives a very luxurious look to overall kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great look!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to make our microwave a built in. It looks good. The only downside is the trim kit was more expensive then the microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great but pricy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit the microwave as it should, but the price is very high considering it's just a cover for your microwave.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance, Microwave

    Rated 5 out of 5 stars

    Sleek look and easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Kit as we replaced our old white microwave installed in the cabinet. The opening in the cabinet had to be increased to accommodate the kit and microwave that we had purchased. My husband was able to do this with a router and extra long bit. We like the look and with the LG microwave, it is a very sleek appearance.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Be Prepared to Make Adjustments.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trim kit cost more than the microwave! Fits the oven well and quality was good. Had to make a few modifications to fit our cabinet. Tech Support from LG was very good. Builder ordered and installed wrong cabinet. Fairly complicated to install. Had the cabinet installer install the trim package and with a few suggestions from me and my assistance we finally got it installed.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Buy a different microwave with a better trim kit.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The included directions are worthless. The installation is time consuming. After dry fitting the pieces, it appears thatt he kit is designed so that the base sits flush with the front of the cabinet. If the front of the cabinet is higher than the shelf, you will need to either cut the front down to shelf level or build up the bottom to raise the bottom level with the cabinet opening. We opted to build up the rear of the base with two 2x4s and an excess piece of toe kick to get the base level with the front of the cabinet. By building up, we maintained the cabinet reveal around the trim that we would have lost if cutting down. LG needs a better and cheaper solution since the trim kit costs more than the microwave.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Duly-noted. Thank you for taking the time to provide your product design feedback. We will share this with our research and development teams for future consideration. ^Jennifer LG

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