Customer Ratings & Reviews

Love it. I put my own black titanium band on it. Looks great

This is decent. Not sure of the cost is worth the value received from the device. Don't waste money on the warranty.

I purchased a Samsung Active Watch 2 in October 2020 and added this protection plan to the order. The base of the watch, what the watch sits in while magnetically charging, shorted out last week. I called to get the base replaced and was told that I had to purchase the base myself, because "It is not covered under this warranty!" Seriously? The "Accidental Geek Squad Protection" plan does not cover a base that is included in the box upon purchase?

BUT NOT IF THE TRACKER FALLS OUT OF THE BAND AND IS LOST!!! I was told that the Geek Squad 2 year warranty covered any loss or damage!!! I'm not happy!

I like the display. It’s energy efficient and one of the reasons battery last so long. It looks minimalist but has a ton of features. The insight 2x fits real nice on my wrist and feels great. I needed something durable, non conductive (work), great battery life and notifications. All the health features are new to me and still learning about them. I love seeing sleep score. I can see a relationship with lack of sleep to body battery. Find my phone feature is nice, used it twice. Highly recommend if you are not in need of color high resolution display and looking to improve your health.

I had the active watch before this and its a big change and i love it...ive had no issues with it so far(onlybhad it for a week) charge is good i wear the warch from 9am to about 8pm and still has a lot of batter left by then. Looks great and sleek, i loove how u can customize every inch of this watch.

No problems. Everything's just lovely. I would recommend this device to anyone.

I lost my charger and left it uncharged for like 4 months. Bought a replacement charger from Amazon. It hasn’t worked right since. Went to YouTube and got it to sync and turn on etc… current it will not charge past 40%. My suggestion is to never keep it uncharged as long as I did and don’t lose the charger. I bought Geek Squad so I’ll get it fixed or replaced.

Great service definitely will be back And also recommend to friends and family

Everything is great, but the alert vibration and sound both are week. Apple watch used to wake me up just with alert vibration, but this epix pro gen 2 51mm wont wake you up, need to use phone.

Geek Squad protection is a must in my decades of experience with Best Buy. You can return items that don’t suit you however, they honor the products you purchase. For big ticket items, get the five year plan. I had a GE dishwasher stop working after four years. Now I have a Bosch, which is fantastic.

The process to enable this service was easy and worth the investment knowing I have peace of mind.

I had an excellent experience with the delivery service. The package arrived on time and in perfect condition. The tracking updates were accurate, and the delivery person was professional and courteous. I was impressed with how fast and efficient the entire process was, and I will definitely use this service again in the future. Highly recommended for anyone looking for reliable and timely delivery!

Perfect It was amazing Everything was amazing thank you so much

Uh I really don't know what to say about reviewing a plan thing I mean it gives me peace of mind knowing if it breaks they fix it or whatever

Geek squad team are amazing trained, every time I need help,. right away find a solution for me.

Purchasing the geek squad plan is definitely worth it.

My Samsung watch 5 broke the screen, and in 25 minutes Greek Squad solved it for me. They couldn't repair it but they gave me a new one.

Nice to have insurance!!! I'm happy happy happy happy happy!!!

Great service...staff is very accessible and understanding they have great customer service...