Customer Ratings & Reviews

I recently used Geek Squad services at Best Buy for a used Sony Alpha 7ii camera I purchased, and I was very pleased with the experience. The staff was knowledgeable, providing me with a clear understanding of the camera's condition and answering all my questions thoroughly. They handled the inspection and setup quickly, which gave me peace of mind. I appreciated their patience and expertise, especially since this is a professional-level camera. Overall, the service was reliable and professional. Highly recommend Geek Squad if you need help with new tech purchases!

Gotta love the Geek Squad! I’m always confident having my camera out and about while having geek squad in my corner if anything were to happen. They’re reliable and a great asset to this purchase! Never disappointed in Geek Squad and would recommend using them!

The Sony ZV-10 is an impressive compact mirrorless camera. I have been using it on every trip I have been going on and its amazing for both stills and videos. I use the 4k shooting in order to get amazing at home videos that I can watch in the future. I may get into the product showcase mode and do some reviews on future products as well. Overall, it's a great value for aspiring content creators or vloggers or even for people wanting a at home camera since its such a feature-rich camera.

I worked for Best Buy during college, so this is a biased review even though it has been more than a decade… I greatly appreciate the Geek Squad. Because they’re not salesmen, they genuinely do try to help everyone as best they can. My recent experience with Geek squad, as a wedding photographer, my primary camera started acting up 2 days before a wedding. If I had to send it in to canon and let them work on it- I wouldn’t have had it back in time to shoot the wedding and would’ve had a major challenge on my hands to rent a camera in time- it just wouldn’t have been possible. As I the geek squad guy told me they would have to send the camera off for repairs, my heart sank. I explained that I really needed a camera to work otherwise I was going to be royally screwed. In order to save my rear end, the Geek Squad guy returned my camera, and I was able to buy the same camera to replace the original and repurchase the Geek Squad protection. I have ALWAYS loved that about Best Buy- replacement plans and service plans are VERY WORTH IT for expensive electronics! Not so much TVs - because generally if the TV works fine out of the box, the product will outlast any protection plan that you buy, but iPads, cameras, computers- I wouldn’t recommend purchasing those without the plan(s). Thanks Geek Squad for covering my hind-parts!

I have never had a camera like this before so I’m not too familiar with how it compares to other. I do think that it is great quality and the pictures come out nice. I would say though that it does take a while to understand how to use it.

I had a great experience with Geek Squad for my Sony A7II. The staff was knowledgeable and attentive, addressing my technical issues efficiently. My camera was thoroughly tested and worked perfectly upon pickup. Their customer service was excellent, offering helpful tips for better use. I highly recommend Geek Squad for camera support!

i hope dont need to use but its fine a good price.

This is my first time getting geek squad protection my item but after reading what it does, I think this is worth it.

Always recommend getting coverage. They are so easy to work with and are able to help with all issues. Sometimes a wait but worth it

Peace of mind for our camera. Great to know that if there is a problem, there is a way to get help.

No brainer when buying an expensive camera. Definitely protect your investment

A must have protection plan just in case we never known.

Geek squad is lit. I always make sure to include in my protection

Geek Squad took their time to patiently help me get a replacement for my camera when it broke. The original one I got was out of stock. But, they helped me find a similar model, and I’m so thankful!

This came in handy really good, broke something and got it replaced for less than it should cost. Love this!!!!

Excelent 5⭐️! Very professional! Always there when I need them

Good service from the geek squad you just have find or meet the right that knows a lot

Good price and value for the Geek Squad Plan. Definitely recommend purchasing for electronics.

The agent helped me get the best discounts on my purchases and helped me feel confident in buying such pricy items with the warranty and promises on what they’ll replace/repair.

This is very assuring because it gives you the security