Customer Ratings & Reviews

I have purchased Best Buy Service plans before and they have always been that extra insurance when i problem arises. I hope i dont have to use it, but good knowing I am covered if a problem occurs, especially for a large high dollar purchase.

I have purchased the Accidental Protection Plan-Geek Squad for other electronic items I purchased at Best Buy, and had the opportunity to have to actually use it twice for two of the items. I was able to get one of the items repaired and the other replaced at no additional cost to me. The item I had repaired eventually had to be replaced and it was still with in the time that was covered by the protection plan and I was able to get it replaced at minimal cost, as I purchased a more expensive item. To me, the 3Year Accidental Protection Plan-Geek Squad really is a minimal cost for my peace of mind.

Called Geek Sqad for helping with my camera and the agent walked me through on how to set up my new camera

Haven’t had to use it yet, but I got it for my new washing machine and so glad I did because I ended up needing it after a year or two of owning it. It’s a great peace of mind to have even if I don’t use it. Just knowing I have it if I need it is great.

Great addition for purchase of camera and gift for the wife

BestBuy's Geek Squad has always taken great care of me. I've never had to worry about fighting with anyone to fix or replace my expensive equipment with this outfit. They really do look to do what's right! I've had some bad experiences with other resellers that fight you tooth & nail to cover repairs. BestBuy has yet to fail me! It's one of the main reasons that I make my purchases at BestBuy!

Clutch service to repair my product if it gets damaged!

Geek squad protection is a great buy. Peace of mind.

I just give a5 star for insurance I don’t know its good or not

The squad explained me how to use the camera they are really helpful.

We have not had to use the Geek Squad protection. I would not recommend the Geek Squad protection on computers. I had a very bad experience with them when a computer I bought there had problems.

I’m glad I got it so that anytime something breaks I can replace it.

Purchased a nice camera for my niece. Since its the first one she has, i felt it was a good idea to add this to the Christmas list for her. I think its a grea thihg to have for first time users with an expensive camera. The peace of mind and her ability to have it cleaned and serviced once a year is great. Great to know if the camera breaks it will be replaced.

Haven’t used the geek squad warranty at this time but feel confident it is available if I would need to use it. I feel confident it would be easy to access if needed. I even added it after purchase as I forgot while I was initially purchasing. The process of adding it after the purchase was easy and the sakes staff was great in facilitating the purchase for coverage.

Love my camera! I love the quality on the pictures. Such a great camera to start as a beginner

I still haven't used my geek squad protection but is necessary you never know when my stuff will break so

I had to use this service within two week of purchasing my camera, I had stumbled and fell while the camera was around my neck. The lens got jammed and would not focus. I contacted the Geek Squad online, followed directions given and took it to the Geek Squad to send it off for repair. Within ten days, it was repaired and returned to me. So happy I got the Geek Squad service.

I have it but never use it bc my camera is perfect I never have issues with it thank good.

Didn’t use but it’s nice to have the peace of mind

I highly recommend getting accidental protection for high cost cameras. Geek squad tried to fix our camera but quickly determined repair cost greater than new camera. They replaced our camera with a new one without any hassle. I am sold on Geek Squad!