Customer Ratings & Reviews

the service is great to have. its always best to protect your purchases

I really enjoy using my tablet. So nice. We use it to live stream and it works beautifully. Thanks

I was able to get insurance on my laptop as well as my kids tablet.

Get the warranty! Especially if you have a 4 year old!

Most dont do anything but this protection is worth it.

I love the Geek squad they explain everything to you.

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.

Great product and had awesome customer Service, best place to purchase any electronics or appliances.

Keep the Best Buy protection on all your purchases that you cannot afford to readily go out and spend that money to replace. The best hassle free and easiest protection plan hands down. We have had several products fail and Best Buy is always there to fix, replace or provide a refund if they no longer carry that product (minus the protection plan coverage of course). So definitely would recommend. Super easy.

Product worked perfectly and didn't require the use of this protection. Interaction with Geek Squad at location has always been a pleasure. Always get the insurance, better safe than sorry!

Happy with the way Store representatives explained the product, benefits, coverage plans. They are very supportive and give you enough time to try the products at displays.

Very helpful and was not wasting my time. Help me get out in a timely manner and not wake around.

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

I purchased this accidental insurance and it's great that I did, because the open box computer attached to it went black and quit working.. this kicked in and we got a new "refurbised" machine in it's place and it's been 100% ever since.. saved my butt!!

My son’s tablet was diagnosed, fixed and returned back as brand new

Great service to have in case of incidentals. Great deal!

Geek Squad Agent answered all my questions and took care of matter.

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

Like the tablet so far, no issues, wish the battery lasted a bit longer but overall it’s great!