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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1296 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,296 reviews
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My GoPro Max got damaged the first week I used it and thanks to the Geek Squad Service agreement it got replaced. I also got the service agreement on the new one. Well worth the money. If they can't fix it, they'll replace it. It's a beautiful thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My camera stopped holding a charge and they gave me back my money I store credit. Definitely worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, ive never had an issue and always satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good thing we had this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our GoPro on an iffy tripod taking pictures in the Utah desert when a gust of wind blew it over and cracked the display glass. We were in and out of a Best Buy within 10 minutes with a brand new camera!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i won't need it but glad it's there. If you're already paying hundreds on a camera, an extra $50 isn't much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your stuff :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth spending a little extra to have the protection when and if you need it. We have had positive experiences in the rare occasions we have had to use the protection on items but the service is always good and having this makes it so easy and no stress if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy personal help me out to choose the most adequate equipment and they suggest to get the protection plan, thank you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay warranties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties are worth the money. Accidents happen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as something i typically buy with large purchases. Practicality makes sense over all to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workers are fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always there to help! They are fast and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10 if you’re getting a electronic device camera or even GoPro, you always want to get a protection, anything could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is all the protection you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great TV, perfect cinema image. the sound is very good, but it was perfect with a home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insta 360 x3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and quality is excellent would love to buy another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service! They get to you as fast as possible and finish within the exact time they give you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any product get a warranty it will give you peace of mind don’t hesitate just get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They all connected correctly and very smoth and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saviors!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought the geek squad protection service many times and it is worth it should a purchased product ever have any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera, however-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great camera, low light and HD are great - however for my purpose, the normal angle too wide. This forces me to use the zoom which cuts pixels in half. 4k is now 2k.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP Protect you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having GeekSQUAD protection on your devices from BestBuy gives you more than rest of mind, because when those things accidentally damage from handling you know you have BestBuy to run to for help and assistance. It could be expensive items that you can't afford immediately.

    I would recommend this to a friend
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