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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1082 reviews

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    Rating 3.5 out of 5 stars

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    Rating 3.9 out of 5 stars

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    Rating 3.9 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,082 reviews
  • Rated 4 out of 5 stars

    Great Camera, however-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great camera, low light and HD are great - however for my purpose, the normal angle too wide. This forces me to use the zoom which cuts pixels in half. 4k is now 2k.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for GoPro purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this service/protection for my GoPros. I wouldn't get it for any other cameras because when it breaks, you dont get the full value for the camera. I made that mistake once and never again. Great for GoPro purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I thought I wouldn't need it until. . .

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So action camera's have a tendency to overheat and that may ruin the board inside your GoPro. I think this is what happened to my GoPro hero 7 black dusk white edition. I had purchased the external audio adapter and tried a bunch of things and still couldn't get it to work. Fortunately i had the protection and it was extremely simple to go in and get a brand new gopro hero 7 black and be on my way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service! They get to you as fast as possible and finish within the exact time they give you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy personal help me out to choose the most adequate equipment and they suggest to get the protection plan, thank you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel saved to have a extra warranty..thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10 if you’re getting a electronic device camera or even GoPro, you always want to get a protection, anything could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to have it than not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On high-priced electronics I always purchase the protection. I have had good experiences in the past with Geek Squad when it comes to repairs and replacements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Utility good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use in the house and for the kids smart and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protect not neglect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that there is protection offered in case you drop it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Geek Squad when I bought my daughter's GoPro and boy am I glad I did. First time in the water and she didn't close the compartment for the SD card properly and water got inside. I took it back to Best Buy to see if there was anything they could do and in 5 minutes I was out of the store with a brand new GoPro. It did void my protection so I purchased another one and so far haven't needed it. It certainly saved me money in the end though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They helped repair a laptop so fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service has always been great! Best Buy has some of the best warranty and replacements ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Necessity for the Gopro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already cracked my Gopro10 screen so this protection plan is great. I have not used the plan yet, as the camera still works through the app. But it is reassuring to know that when I decide, or really brake the camera i have this protection plan to take care of me. Would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart choice for smaller, higher dollar items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart choice for smaller, higher dollar items, like the camcorder that was the basis for this purchase. You never know when someone will jostle you or you will lose your grip on the item. Plus I have Geek Squad for other coverage and have NEVER been disappointed in their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection, peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't want to take my chances of having an accident with my equipment. Therefore, I better got protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on "EVERY-THANG"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, how do you NOT have a geek squad 2-year protection on any of your devices? Accidents happen and along with Best Buys superior customer service-- you will NOT be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased for GoPro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A MUST HAVE extended coverage warranty purchased for my previous go pro, and it was under the Geek Squad warranty when the screen started to just freeze up...best buy took in the non functioning go pro and gave me a refund on the value and put towards a new GOPRO Max purchase, also with it's own new warranty. Take the 3 year plan it's worth it!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it but I am sure they will do great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got me a replacement GoPro same day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a hands down. Couldn’t have spent the 60 dollars a better way. Not 2 days after I bought my GoPro max it fell off my motorcycle well over 100 mph. It took me about an hour to find it and it actually faired pretty well. Only lost the Wi-Fi module. Took it back to the store and got a same day swap out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to purchase, and will fix anything that may break. if not then will give you a new product.

    I would recommend this to a friend