Customer Ratings & Reviews

I did something dumb. I forgot my plastic dish was in the oven. I was preheating and smelled melting Barbie smells. Instantly I knew I messed up! I called the geek squad because I thought the racks were unsalvageable. The melted plastic had hardened seemingly everywhere on the racks! It also managed to drip below onto the bottom of the oven. I was devastated. When the tech came out he had special tools to remove the plastic and not scratch the special coating. When he left, the oven looked like nothing happened. I was so glad I got the geek squad protection plan!

I haven't use them yet. But i know if i need them to come in there a call away

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

Haven’t had to use it yet but it is nice piece of mind having it.

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

I have always purchased these Geek Squad Protection and have had to use them a couple of times as added protection to the manufacturer's warranty.

I am thankful for such an offer. Ive used Geek Squad many times in the past without disappointment

Brought the 3 year warranty not expecting to use it so soon but the water/ice dispenser wasn't working, they set up and appointment, texted and called as they was coming and did an outstanding job of communicating.

I purchased the five year warranty, just in case. With all the new electronic functionality I wanted to make sure I'm covered incase it needs repaired. I've used Geek Squad over the years and they have been excellent.

The best response and the service. Very professional.

Geek squad was very knowledgeable efficient and helpful

This is good for our refrigerator in case there is a problem.

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

Haven't had to use this yet but I will keep it in mind in case I do.

Delivered on time, plenty of updates prior to arrival, very polite and respectful.

The service person was very professional and timely. Unfortunately, no parts were available. So had to return the freezer.

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

This plan gives me piece of mind with my refer purchase. Quality just isn't what is once was and I felt this was a decent value all things considered.

Have used this in the past. Very reliable and great service.

Outstanding service. Good merchandise with good warranty.