Customer Ratings & Reviews

The Geek squad is usually very good which is why I purchased a $500 warranty with my Samsung Bespoke Refrigerator.

Great service having my fridge installed. Fast and knowledgeable. They even had to remove the handles to get it through a doorway.

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

From past experience with our last refrigerator geek squad has always been there for us

This is a great fridge/freezer, so much more room than my old one

Awesome installation process! Virtuous, on time, professional, and walked us through the setup once installed!

I'm really enjoying my new refrigerator, however I had to make some cabinet adjustments because it sits between two cabinets. The one thing that I didn't take under consideration is that the ice and water dispenser is plastic and I think over time, it will start discoloring.

I absolutely love this Refrigerator, very classy looking and very clean and efficient.. I love the glass door where You just tap twice and You can see on before opening..

They were good once they decided to deliver the fridge

Thank you for install my refrigerator, the guy was so nice and helpful. You guys made everything so easy for us. S

I did not know how to use the monitor in. The fridge geek squad helped me

It’s very recommended and worth it thank you guys

I've only had to use a protection plan one time and it worked fine. I used to never buy these but with everything being computerized now and just not built to last like the good old days, I buy a protection plan except on items that is is too expensive

Was super quick and answered any questions we had!

I've purchased the protection plans in the past and they have always proven to be well worth the cost. Once my TV failed 5 days before the protection plan expiration date -- and I received a brand-new larger TV as a replacement. Wouldn't go without it.

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery

GREK squad service has always been exceptional from BestBuy. Have extended warranties with all my major appliances: Samsung washer, and dryer, current GE gas range (soon to be replaced was Frigidaire Gallery gas range. All under Geek Squad warranties. Ten stars for past performances.

Great refrigerator. Enough space for our family. With its smart features I know when its opened too long and that it has been closed. My family loves the choice we made.