Customer Ratings & Reviews

Good idea and have yet to need it but glad I have the coverage

Not much to say about this extra warranty as I haven't needed it for the new refrigerator we bought. Won't kick in until warranty expires. I will say that I am surprised that $2000 refrigerators aren't expected to last more than a few years. I remember the old Sears Kenmore that you bought once every 20 years.

Great service every single time something happen with fridge they were able to fix it fast

I have all my appliances covered. It is always a great experience getting a hold of the geek squad and submitting a claim.

work perfectly good customer serve, sales representative is the best.... Best service

Love the size and options. The temp dial is tricky though, it takes a few tries for it to land where you want it. All in all it's good so far!

Good quality, recommend refrigerator for the cost.

For the cost for 5 years of worry free on the fridge it was worth it. Hopefully we won’t need to use it but if we have to we are covered.

Love that we are protected it helps knowing any where down the road 5 years I will have the coverage and don’t have to buy a whole new piece of equipment

Geek Squad has been great. I get one-on-one attention and all my questions are answered. If I don't understand they will take the time to explain things in layman's terms. Great expeience.

Excellent customer service as always the geek squad is the best

Bought the extra protection when getting our new fridge! Totally worth it!

Great to have this program for purchases. Could be a bit cheaper

I am so happy I purchased the Geek Squad Protection plan for my fridge as my refrigerator broke down right right when COVID-19 started. Since the technician was not able to enter my home and given my refrigerator had broken down before BestBuy exchanged it for a bigger model. The model I got was actually bigger which was actually pretty nice of them. The representative I spoke with was actually really helpful and nice.

Rather have the warranty so I can feel better about my larger purchase

This was a life saver. Glad we purchased it. They ended up replacing the entire refrigerator because they couldn't get someone to come fix it. They brought the new fridge, hooked it up and took the broke one.

Geek squad is always there when you need them. They are very professional and we love the team in our local area. They are very knowledgeable and helpful. Keep up the good work and thanks for all of the support.

Love having the protection plan Bestbuy makes their plan easy to use. While I have not had to use it for this freezer I did have a plan for our Microwave. We had a powersurge through the house that ruined it and they just replaced the product no problem

Haven’t had any issues yet with the product I purchased the warranty for. But have just used a warranty for a laptop I bought a couple years ago. Son dropped my laptop and damaged it. Brought it in with one month left on geek squad warranty. No questions asked. They took it in and said 4 to 6 weeks, I dropped it off Saturday afternoon and got it back Thursday shipped to my House

The gents fit it to the right location and connected with instructions. Thanks