Customer Ratings & Reviews

Hopefully we don't get to use this insurance, but it does offer the peace of mind you have someone to call if things go bad.. Thanks

I have no idea how the nugget ice maker on my new fridge is going to hold up so it's a no-brainer to make sure this entire unit is under warranty. Also, the nice thing about the coverage is Best Buy will write a check for $200 to cover spoiled food if the fridge goes out of commission.

My Added Layers Of Geek Squad Protection Gave My Purchase A Sounded & Tried/True Bill Of Rights; Which Convinced Me To Sealed The Deal !

I purchased the 5 year warranty, cause you never know. I figured it’s a major appliance, that I do not attend to purchase again at least for a good couple of years.

We purchased this extended warranty for the refrigerator since it seems to have many electronic parts.

Strange. These warranties use to be SUPER expensive. Then they went far down in price, now back in the middle. But, if a shelf breaks on the fridge, and you cant use the shelf, they say it's "cosmetic" and wont replace. they say thats why the prices are "cheaper" for warranty. Huh? you can't use it. Be aware as in the they use they "covers everything from accidents to more" but its not totally true. That was disappointing. At sears, their warranties are in fact still more expensive, but when a shelf broke i called up and one was on the way free. I miss that. But, since my fridge is so expensive, you are better off with a warranty than without.

So far have not had to use this, glad to have it as gives a peace of mind for things to break down or that at least for a while, have always took the Geek Squad Protection out in the past never had a problem to get things fixed being under the Geek Squad Protection

They were so helpful when we had an issue, thinking they would just send the replacement part, they ended up replacing our appliance all together in just a couple days free of charge and no questions asked. Well worth the money.

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

We got this along with the Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator because... just in case! Hopefully we won't have to use it, though.

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

So our fridge we got was an open box and got this service to cover it in case something went wrong with it. Well one week out and the water dispenser went out. With the first call the tech ordered a new dispenser and had it shipped to our house and then came out and had it in the fridge with in 15 minutes. Awesome friendly knowledgeable service I would recommend it to anyone.

The agents installed my Range very quickly and efficiently. They did a great job.

Purchased this extended warranty for peace of mind.

Comforting to know this will take care of any ussues

The agents installed my refrigerator and and microwave, and hauled away the old appliances without any cost to me. Total tech (geek squad) membership is the way to go.

Love the frig it is a wonderful item in the house after the 15 days i found the same item for 999.00 at remart in Anaheim

excellent service ! we are very thankfully about the service from geek squad

I purchased my old fridge and didn't get the warranty never happening again longest 5 years of my life. Was happy with the price for the 5 years so had to protect the new family member

Replacement parts on back order with no est. in-stock date. I purchased an expensive refrigerator that the ice maker quit working on it. Called for service and they promptly sent someone out. Rep told me they were ordering a new ice maker and that it would come directly to me and to call in again once I received it. A day or two after the rep left the fridge stopped cooling so all of my food is spoiling. Yes, they have a food replacement claim form but that is for $200 MAX overall. I have teenage kids we go through that in a week! So I called back in for service on the cooling of my fridge and to my surprise I was told they WILL NOT send anyone else out until my part comes in and they install it. So I ask what is the estimated delivery time for my part and I am told that they don't have one because its on back order. So at this moment I have a 3k fridge in my kitchen with an expensive Geek Squad warranty that was supposed to protect my investment. But what is happening is that every time I call the best-buy warranty service and wait an hour and a half to speak to the first person(that is not an exaggeration) each rep tells me that the previous rep processed my claim wrong and that they are doing it right and I will have another company come out to fix this because this is a major break down. Only for me to wait and receive my scheduling email and see that I am again booked for the same warranty company A&E and they never show up because they wont come out until the ice maker has been shipped to me. I have remained hopeful that this will be resolved professionally but with how my claim is being bungled I don't know. FYI for those buying these plans they tell you that if the product breaks down and they can't fix it they will replace the product. THAT IS NOT THE TRUTH. Thats what I was told so I purchased the product only to learn now that I need help that "your warranty doesn't have that option" WHAT?!?! I purchased the only warranty available to me and purchased it based on that statement. Long story short, store workers don't know much about the warranty info. They are telling you what ever they need to to sell a warranty and get a pat on the head from the manager.