Customer Ratings & Reviews

Great service, I recommend it 100%. beautiful and very functional

Geek Squad has never steered me wrong, they are so worth it especially if you are doing things thru out the house like hanging TVs, Computer troubleshooting and even things for your car. Worth looking into for their great services

Excellent services always promt. Very couteous and very friendly.

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

Geek squad knows there stuff polite took little time diagnosing the problem

The agents carried the refrigerator up a long flight to the second floor kitchen - no problem

Excellent service as always from Best Buy Geek Squad.

Have not used the service as of now and hope not to have to

The delivery guys unpacked it and hooked it up. Very professional

Always purchase the plan. Smart move and piece of mind is priceless

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

I am so glad I bought the Geek Squad Protection plan. My LG side by side refrigerator went out after 30 months and they completely replaced the product.

I always recommend the Geek Squad Protection Plan especially for your appliances. It gives a peace of mind to know that if anything happens, they are just a phone call away to help you answer your questions and/or get the item fixed.

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.