Customer Ratings & Reviews

Good deal for the protection plan, the price is good

So far so good. Good tech support when needed. Hopefully they're able to assist me if and when my appliance falters,

Will always go with geek squad. Great and knowledgeable crew. Great protection plans.

I only purchase from Best Buy transactions are always fast and easy.

Sadly, even high-quality major appliances are not built to last like they used to. The geek squad protection plan is worth every penny.

Great customer service easy and fast service good communication

Ordered and paid cash on 6.17.25 was told delivery fee. Because the store is like 20 miles from my home. Said will be delivered on 7.5.25 (ok, so we arent celebrating the 4th camping with the rest of family). Got home. Got a msg one of my items wont be available until 7.17.25. I got a text msg yesterday to make sure room for appliances on 7.5.25 del. Between 7a-7p and day beforethey send me smaller window. Got txt today to schedule del for /7.19.25. I called, got run around from an accent i couldnt really understand. Long story. No del til 7.19.25. (If it arrives then? They have my cash... and the store doesnt take phone calls anymore. They should refund my money and pay me since i have to go back to store for my $$$$.

Always good to have a warranty on any appliance. Geek squad gives great support.

Excellent customer service and fifty more characters

We always purchase the extended warranties with any major purchase. The Geek Squad was a savior when we purchased our Sansung refrigerator several years ago due to ice maker.

Excellent warranty service I recommend it to everyone if you’re purchasing any kind of products, they offer it

Glad I got this coverage I need for my fridge, can’t go wrong with small extras that’ll help in the long run

Best Buy geek squad protection is the best warranty and a must for any purchase. They replace faulty products or replace it no questions ask. Better than manufacturers warranty.

My warranty was deleted some how during the exchange process. But, after a few hours, Best Buy rectified the issue. They serviced my fridge and it’s like new. No issues, thereafter.

In today's world of uncertainty BestBuy warranty gives you a peace of mind. Being local they are very responsive and feels more trustworthy.

Very helpful and organized. We were able to get appointments right away to fix our appliance.

It is a 50-50 tossup when dealing with geek squad. Sometimes they are attentive and go above and beyond the call of duty while other times you’re sitting there for hours with no solution dealing with someone who really doesn’t know what they’re doing. It’s a 50-50.

It was the perfect purchase allowing space and functionality together as one!

Can't say much as I haven't had to use Geek Squad to help with anything so 5 stars for now.

I had one bad refrigerator and it was super easy to get get squad to help me out. Without it I would of been spending alot more money to buy a new one