Customer Ratings & Reviews

Really quiet works great really happy with the purchase

Delivery an installation of both washer and dryer with conversion to propane done with care

They were awesome with installing everything in. I would recommend the very knowledgeable Geek Squad for everything

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

My wife love me more now for this purchase, haha, for real she really love this set. Recommending to everyone 200%

Installed my appliances quickly and timely. Arrived within a good time frame.

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

The peace of mind knowing that a major appliance is well covered by service and warranty for five years is absolutely worth its weight in gold.

Great service to have. We always get this for the major appliances. When needed it’s great

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

The Beat Buy sales team took the time to throughly review the extended warranties.

This review is for a protection plan. It’s good to know it’s there. But I haven’t used it which means my thing didn’t break. So 5 stars.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

I would definitely recommend getting a warranty with this cute baby

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

Love geek squad ! Fast, friendly and extremely knowledgeable !

Delivery was great and fast! Our washer and dryer are really good.

kind of noisy and the lid is stuck on “locked” after a couple of months