Customer Ratings & Reviews

Great service, timing and communication. Definitely recommend

This product is awful. I originally purchased on may 2019. I had to return because memory board went out and then service call done. After repair was leaking water. This was replaced in July...moving forward to December 28 getting error codes and washer not working. Called geek squad and was given repair date 1/7/21. Tech was unable to fix and part had to be ordered. I had to go to the laundromat since 12/28 to present. Received email from Geek Squad advising part not available and will need to trade in. Stay away from this model. This is a horrific experience! I will be going back to store and hopefully I can trade to another brand!

Really good product with really good prices and love the warranty

The geek squad put the washing machine and we love our new energy efficient machine!

Directly from our warranty contract : (e.g., if you purchased a 3 year GSP Plan and the manufacturer’s warranty is 2 years, your Coverage will expire 5 years from the date of purchase). NOPE!! They will not cover cracked drum that was covered by manufacturer for 3 years (samsung) AND we had 3 year GSP in addition to that . They now say it is CONCURRENT. The word "concurrent" is not even in the contract. This is not the contract we purchased.....so our warranty expired 20 days before the dryer died.

The item is from overseas and it difficulties trying to use the product i need geek squad to come out as i type, i been trying to get them to at least call me back to get it to working

Washer broke less than one year after taking delivery. I called Best Buy Geek Squad for support and instead of helping they said you have to call Samsung, this isn't us. What?? This was after I pointed out I have Geek Squad Five Year Protection. Completely useless.

They stole my remaining credits for the washer. It was initially extremely hard to get in contact with someone. I have yet to have my credits returned

The Geek Guy was pleasant and that was about the best of the visit. This LG Ventless Dryer had Diagnosis access via Cell Phone and none was done. I would not recommend anyone buying an Appliance from Best Buy to purchase a Warranty. There are other stores that can offer better coverage than a computer Geek.

Horrible way to get installs done if you purchase any appliances. They expect you to wait a week or two if order to get your stuff.

I’ve been thoroughly impressed with the Samsung WD53DBA900HZ AI Combo Washer/Dryer. From the moment I started using it, I knew I was dealing with something special. I intentionally tried to overstuff the drum to see how it would handle it, and it performed flawlessly — cleaning thoroughly without a hitch. The AI mode is fantastic; it intelligently adjusts settings for optimal performance, and it truly excels at delivering spotless results every time. I also tried the Express Fast mode, and it was just as impressive — quick, efficient, and thorough. Honestly, this is hands down the best washer/dryer combo I’ve ever owned. It’s powerful, smart, and reliable. One quick side note for potential buyers: Bby doesn’t mention that a standard washer drain pan might be too small for this unit. I recommend having a drain pan that measures at least 27 inches wide by 33 inches deep, depending on your local requirements, to avoid any issues. Overall, I couldn’t be happier with this product. It’s a game-changer for my laundry routine, and I highly recommend it!

So we got ours at an outlet open box for 1400$. We had to drive 2 hours there but man thats a great price. I regret not buying 2 of them. We live on an off grid property, so we needed a washer/dryer that was energy efficient enough to not completely drain our powerwall 3. This fit the bill. I cannot explain how great this has been. Its not quirkey in any way. It has a very handy app you can control, and no more dryer sheets needed really. My favorite is the pre-wash dry cycle that helps remove pet fluff from our clothes. The only weird thing is you def need to buy the 7” stand so you can drain the water filter at the bottom every now and then as it can become clogged up over time but even that process is easy. This has literally been a 10/10 appliance. If you see it for 1400$ buy one. Do not buy it at an outlet price of 2100, that’s almost the same new at lowes or home depot. I would wait for a good condition one at 1500$ or less. Also heads up, it’s VERY HEAVY. I reccomend using a trailer and not putting it in the bed of a truck just for easy of getting it in the house. Get straps and two very strong people and a spotter to help guide.

So far we love it! If anything changes, we’ll put in a new review. I love how it looks, and I really love the touch screen. I’m a sucker for tech stuff like that. You can also connect it to an app. You can set up your cycles on there, then it lets you know when the cycles are done. It lets you know when to clean the drum, how much energy it’s using, and you can add multiple members to the household for easy use on multiple phones. It has remote start also, even if you’re not home. And yes, you CAN use it without the app just fine. The app is just a nice bonus. Machine is efficient, lots of settings to use, I like that the lights can be turned on or off. You can choose everything about your cycle, but it determines the load size for you. It spins it around a bit and senses the load size. It has a normal noise level in my opinion, doesn’t bother us. Love the EZ dispense, where you can fill a little reservoir with your detergent so you don’t have to fill it every time. I don’t notice any sort of smell at all, no problems with the drum, no issues at all yet. Tends to get finger prints, but not a big deal. Also, if any one is wondering, they can both run at the same time. **I got mine on sale at Home Depot- their review section wouldn’t let me write everything I wanted to. There’s more settings than in the pictures but I can’t submit videos.

I usually skip extended protection plans, but I decided to go with the 3-Year Standard Geek Squad Protection for a major appliance purchase—and I’m glad I did. It’s already come in handy when I had a minor issue with my washer; Geek Squad made the process simple, and the service tech was professional and knowledgeable. The plan covers a lot more than just repairs, including parts and labor, and even accidental damage in some cases. It’s reassuring to know I’m covered for unexpected problems, especially with high-value items. The only thing to keep in mind is that some claims may require scheduling a visit, which can take a few days depending on availability. But overall, it’s a small price to pay for three years of hassle-free support.

I have owned the lg washer/ dryer for 5 months now, I'll let you in on the good and bad. The good: you can wash and dry your home in one load, and you can go out in peace. Another good is that it connects to your phone so if you're out, you know when your clothes is done. I also love how the washer is space saving and energy saving. So now the bad... when your clothes is done you need to leave the door open or moisture will build up and create a funky smell. Another bad is that you have to cleab it regularly and i mean like atleast once a week depending on how much you use it or you will get a horrid smell quickly. You can clean it which is good. One last thing, the lint gets clogged up in the back where you can't reach even when cleaned after every use and it gets moist and moldyish. Im having to take it apart to deep clean it.

I love my Samsung washer. It’s perfect for small and oversize loads. I can control the setting through the SmartThings app and I can even schedule for my Alexa to start the washer at a certain time.

The washer is a little loud, not excessive by any means, but it is getting a little quieter as it breaks in over the last 2 months. It is a hybrid washer meaning you can use regular detergent with the water height you choose or use the HE setting for minimal water and HE detergents. I had a lot of regular detergent on hand so this was a must for me. For full removal of softener I use the double rinse cycle, clothes are drier and softener is fully depleted. My clothes have been very clean with no issues at all. It’s a washer for the best of both regular detergent and HE people. The agitator works well to remove ground in dirt and debris without doing any damage to clothing. It’s large enough to wash a comforter with ease which is a plus. I’m very pleased with my purchase.

I recently had the pleasure of working with Geek Squad, and I am thoroughly impressed by their expertise and professionalism. From the moment I scheduled my appointment to the completion of the service, everything was seamless. The technician arrived promptly, well-prepared, and with a friendly demeanor that immediately put me at ease. They took the time to listen to my concerns and explained the process in clear, easy-to-understand terms. Whether it was troubleshooting my laptop issues or setting up my new home entertainment system, their knowledge and skill were evident at every step. What stood out the most was their attention to detail and commitment to ensuring I was satisfied. They didn’t just fix the problem—they went above and beyond to optimize my devices and offer helpful tips for future maintenance. Geek Squad’s customer service is top-notch, and their pricing is transparent and fair for the level of service provided. It’s clear that they value their customers and take pride in their work. I would highly recommend Geek Squad to anyone looking for reliable, professional tech support. They’ve earned my trust and gratitude—thank you!

I am really pleased with my set. I purchased the washer first when my other one failed. It is very spacious and washes my comforters gently but thoroughly. My dryer died months later, and I was able to find the matching dryer. It dries completely. I don't have to redry clothes due to tangling. I am very happy with this Team for Clean!

The geek squad guys are awesome! I had an issue with my dryer not coming on so i called an electrician, thinking it was the outlet. They came out and said the issue was the dryer, not the outlet. The geek squad guys brought me a new dryer and determined that the dryer was fine all along and the problem was in fact, with the outlet. Got another electrician to come out and actually fix it and now the dryer works great. They were very nice about the situation and set everything up for me before they left. They said to give them a call if i had any issues. Great service!