Customer Ratings & Reviews

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnn!!!!!!!!!!!!

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

The fridge warranties are a must!! Please save yourself the trouble snd get it

I havent had to use it, but 300 bucks seems like the insurance provider/companies are seeing the need to charge a lot based on the probabilty of failure. $100-150 seems like a fair price, otherwise geek squad in general is really good with their warranties, so its worth it.

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Good service. They are very efficient and responsive.

Easy to use when you need it and it actually covers issues!

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

The geek squad service is great but the only thing i didnt lik is the the gentleman who came out was not honest because we were suppose to get a refund and he put our refund towards a 5 year warranty on our refrigerator which we did not need necause we already purchased the geek squad protection.

I purchased an upright freezer (best buy exclusive brand) that stopped working within a few months. Unfortunately, I originally didn't purchase the extra geek squad warranty, but after several emails and calls (due to unknowledgeable employees) Geek Squad still made it right, by exchanging the freezer for a new one, and allowing me to then purchase the extra Geek Squad warranty! I did have to load the freezer in my vehicle, to return it, but some Geek Squad members, took care of the rest. Since I purchased the Geek Squad warranty in the replacement freezer, a technician will come to my home to repair/replace the freezer, if need be.

Purchased this unit over a year ago, very pleased with usage, no problems whatsoever, hope it will last as long as our previous LG.

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

Didnt knkw i even had this . How awesome. Everything comes with extras when you buy from best buy

Great customer service and help loading my product!

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

The guys are great and knowledgeable. Very professional too!

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.