Customer Ratings & Reviews

Good to have peace of mind with our purchases. Love this service.

The Geek Squad technician was prompt, knowledgeable and the 5-yr extended warranty was worth the price I paid.

I am grateful to have had geek squad install my dryer with ease they were very quick and efficient

Worth it because my friend's washer broke down after four years and he had to buy a new one so I think it's worth it. Free installation alone was worth it.

Great warranty!!! Not too expensive & 3 years of coverage!!

This is so necessary for today's appliances of today. Appliances don't last like they use too

This was exactly what i was looking for. Was the correct model from Samsung website. Great deal, awesome experience with home delivery. Definitely recommend!!

I’ve yet to use it but it’s great to have just in case

Always try to get “open box” or demo models when buying appliances. Best thing is Best Buy still offers warranty extended coverage on these items

Very glad i purchased this warranty. Our LG washing machine died at 2.6 years!!!

Hoping we never have to use the warranty but price wise we could not pass it up

I love my washer and dryer they both have a big tub for heavy loads

We love our washer and dryer. The capacity is great!

Great protection and peace of mind. Actually priceless.

Love my new washer! Very quiet and does a great job.

This dryer caused damage to our house from overheating. There is a clear flaw in Geek Squad Protection Plans - they are only good for minor repairs. I was passed on to their insurance company for the damage - Sedgwick - it’s coming up on a year and I have revived no reply from them. I called Best Buy for a claim number so I could go at the insurance company and because of some strange internal policy they will not give it to me. I also called the escalation department who said the insurance company would call within 24 hours …. and still got no response.It’s really silly at this point and it’s wise to be cautious of this program - if something larger happens to your appliance- you will get no where - there are other companies that offer much better plans so it’s important to shop around.

Extremely knowledgeable- pleasant and prompt- very pleased

They installed the washer in a very short time I was very surprised.

Installation was overall great. they navigated a difficult door situation with ease. Forgot a couple things, otherwise would be 5 stars!

Love it it works great! I love that it fits a lot of clothes, large blankets. No complains !!!