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    • Brand Response

      GeekSquadSupport 

      September 15, 2016

      Hey lostbones,

      Based on what you described I can definitely understand your frustration. It's always our aim to surpass our customers' expectations, so I'm sorry that hasn't been the case. If you can please email us at Online.Communities@BestBuy.com explaining the situation we'd be happy to try and get you taken care of.

    • Brand Response

      GeekSquadSupport 

      August 23, 2016

      Hello Josh,

      Thanks for reaching out to us, and I'm sorry to hear we haven't left you satisfied with the installation. If you haven't spoken with a manager at your local store yet, I'd recommend doing so. However, if you have and they weren't able to assist, please email us at Online.Communities@BestBuy.com so we can look to get you taken care of.