Customer Ratings & Reviews

I learned the hard way by not buying the service protection plan! I bought spouse a pair of headphones to view tv and keep the peace in our house. Well it broke two months into owning. I was out of luck so next time I buy any electronic equipment- I’ll play it safe w a plan.

Havent had to use it but piece of mind knowing it there

Greek squad is worth the price. Had to use it for my ps5 controller and it was an easy swap for a new one.

Had a tv lg up 8000 they glitched a lot fro the t con board

I have con ert speakers sound like a concert in home

Great Receiver. I have added several devices and Bookshelf Speaker and I have even added both MP3/CD Recorder as well as my FireTV. Great buy for the price and great sound quality. I am enjoying the sound and so are my friends and family. Can't go wrong.

I will always purchase the protection plan through the company at Bestbuy. If your going to spend $500+ on an item, and additional warranty is recommended due to the unknown of the working ability of that item. They are easy to use when needed and it provides a level of peace of mind when buying something with hard earned money.

Worth every dollar for audio equipment, Im a long time buyer and audio tech especially if pushed hard or often will fail eventually, and for the price and for 4 years, I find the coverage to be more than enough for most, definitely worth it on receivers and amps

Great program to have all your electronics covered under a warranty. I can use on electronics that I didn’t even purchase from Bestbuy, which is helpful since my teenage kids always have something going on wrong with laptops, tablets and cellphones.

Protect that purchase at all Cost because there’s nothing worse than not having protection when you need it

Great receiver. I originally bought to use as normal but ended up installing it in our home theater system.

Really easy to return items under warranty. However if the price goes up on the item, you need to pay the difference on the new replacement. The difference in the price of the Sony headphones was $40.00. They were the exact same pair of headphones.

I always get Geek squad service when I purchase electronic items that could get damaged. It's gives me a good piece of mind that if something goes wrong i can get the item replaced or get a refund if the item is not available. I've never had an issue using the servicein the past. I highly recomend this espcially for high priced items.

Bought this receiver instead of the Sony STRDN850. I went back and forth but decided on the Denon. It was a very easy setup. I went ahead and put the speaker wires on using banana plugs before I powered on the receiver and went through the screen setup. I got one of the speaker wires backwards by putting the negative to the positive post and during the setup process it informed me that this was the case. The setup went very smoothly. I plugged in all the HDMI cables for my components, setup the WiFi and then did the speaker calibration. Took me about 1 hour to remove my old Yamaha receiver and replace it with this one. The Audyssey speaker calibration using the included microphone and cardboard pyramid was also very simple and straight forward. The GUI interface on the TV screen is very basic but informational. The sound from both the cable box and the Blu-ray player is phenomenal. I'm hearing sounds from my rear speakers that were not audible from the old receiver. The Bluetooth is also very easy to set up with an android phone and the airplay feature for Apple products works just as well. After the setup it prompted me for a firmware update but I didn't do it because I read on some other reviews that it always would fail and then you have to repeat the setup and speaker calibration process again. Since I'm not experiencing any functional problems with the receiver I went with the old adage that if its not broke don't fix it. I've had this receiver since the beginning of January and I listen to all TV shows and movies using the excellent sound produced by this receiver. If you are looking to replace your current receiver I would readily recommend this Denon to anyone looking for a mid-level 7.2, Network ready, Bluetooth, 4K receiver.

Had a minor problem with the unit about a month after purchasing it. It was fixed and they even updated the firmware for the unit.

Awesome unit, sounds great and drives 2 mid size speakers strongly. Had it at about 95% volume for 12 hours per day for 4 days strait and didn’t have any issues, did get pretty hot so don’t place anything on top of it if running it that hard for that long.

excellent service and great value for my warranty .

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.

I have not had to use the geek squad, but I am glad they are here if I need them.

Heek squad service personal have been very helpful and professional.