Customer Ratings & Reviews

Makes me feel more secure with the warranty protection from Geek Squad.

Good people. Always willing to help with problems and very friendly.

The Geek Squad solves everything quick and to the best of their knowledge.

Great service. Will always buy this as it is very reassuring.

Geek squad has been really good to us we have them check our pcs, printers, or sound equipment.

Ive never purchased a sound bar system ever. But let me tell you. No need to look no further. My living room is 12x12. Small but it feels like a theatre when playing games online or just watching a movie. This thing is loud! And can go louder with tons of options to adjust sound. Only thing i didnt like was the Bluetooth sometimes is hard to connect to my LG tv. And the side speakers that mount to the was are all wired. But other than that this is perfect for my needs!

Geek squad I been using y’all for a minute y’all haven’t did me wrong with patience they will help and perform efficiently with coverages and people

This was my first true AV receiver I ever purchased. Before I had only gone with “all-in-one” setups by Samsung. While those were good for living in a small apartment with many neighbors, once I lived in a space that allowed me more freedom, I knew I wanted a more powerful sound system. With a 7.1 setup and Dolby Atmos as well as DTS:X decoding, this mid-range receiver absolutely blew everything I had in the past out of the water. With tons of customizable settings, this is more than capable of allowing for comfortable night-time viewing without sacrificing too much surround sound as well as maxing it out to 11 when you want to test your speakers or just show off. My ONLY complaints with this is that it lacks some of the sophistication I’ve seen higher end receivers have when it comes to higher tones/treble. While not constant, often enough there would be noticeable static from the center channel during certain dialogue moments (typically when people are screaming or yelling, but sometimes even when talking at room volume). This may only be truly noticeable to an audiophile’s ears, but it can be frustrating none the less. The final complaint is that unfortunately my unit no longer works after 5 years of use. I went to go turn it on with the power button on the receiver itself and there was a static shock that shut the receiver down and it never came back on. This was after my warranty period had expired, so I was simply out of luck. I can’t definitively say this is a fault of the product itself and just a 1-in-1,000,000 chance on my part, but it may be worth noting regardless. Either way, this is a very powerful receiver for a mid-range price that I would argue is worth more than what I paid.

I purchased this sound system months ago and so far I have no complaints. It works well and sounds great.

SAMSUNG TV 65 QN65QN70F I THING ITS VERRY GOOD PRODUCT I M HAPPY

I purchased this for LG soundbar home theater system. Forty dollars for four years warranty is well worth it.

Everyone on the Geek Squad have been so helpful answering my numerous questions. I come in several times to purchase replacement items and research future purchases. They know when to stay nearby and when to let me wander about uninterrupted.

I definitely recommend always getting this insurance from Geek Squad. This has saved me lots of hassle, and any Best Buy honors it and helps fix or you get your money back. But most definitely, you get to exchange to a similar but upgraded product if not available anymore, or you can pay the difference for your next new item. They are polite; I've been to different states' Best Buys and it's always honored.

Agents were very polite, friendly and professional. They explained their installation process and setup TV and my sound bar. Thanks

The Geek squad trouble shot my connection issue of my new TV to my existing surround sound system quickly and fixed the issue.

Even though I have never had to use my Geek Squad warranty, it sure is a great peace of mind knowing that it is there.

I trust the geek squad so I bought the 4 year protection. Janet

I would get a standard Geek Squad Protection with every large appliance I buy from Best Buy. I have purchased this protection for TV's, soundbar, Coffee makers, Ring doorbell and cameras. I would suggest to anyone--- to always buy this protection. I have used the protection twice now, and received a replacement item with no issues from Best Buy. It is the best insurance you can get.

A great investtment and knowledgeable technicians. had a problem with first unit and they guided me to the manufacturer for a replacement before original warranty expired. Seemlessly enterered new serial numbers! thanks so much

Geek squad always takes care of you always by the extra warranty