Customer Ratings & Reviews

All in all, Geek squad could not fix issue, and did not provide a 1:1 replacement either. Purchased this with Geek Squad warranty for an LG Sound-bar that ended up having a well document issue online, and they could not fix and were unable to swap for a 1:1 like for like option of any other brand. Instore agents did however give me an in store full refund which was appreciated, but defeats the point of this warranty. They offered to exchange for anything else of the same purchased price, which is in direct contrast to the wording of “MSRP on receipt at time of purchase regardless of sale price” literature on Geek Squads warranty terms. So worthless warranty unfortunately, avoid buying.

Horrible. Sent in my soundbar almost a month ago, still haven't received it back. There's obviously an issue with it. The"tech" couldn't duplicate the issue (sound cutting out, forced to unplug to get it to come back on) so they're sending it back. It was supposed to be ready for pickup 5 days ago, still no update as of 12 days. Not a timely service, and also zero help. Feel scammed

I got a brand new 86in lg tv and decided to get a new lg sound bar. I have always used vizio. #1 it does not come with an optical cord. I went and got a cord and it doesnt connect via optical. #2 it doesnt stay connected to bluetooth. I have to connect it every single time i turn on the tv and apple tv. #3 sometimes the rear speakers dont play. #4 I literally have to use 3 remotes every time never had this problem with my vizio system. I wouldn’t purchase again in fact i am going to sell mine after only having it for one month.

I’ve tried, used, tested and been disappointed with everything's within a $2k price range. Nakachimi is on their way to solidify them as the best 360 degree SSE sound system on the market. The simplest plug and play sound system money can buy. It just works and if you’re stuck on anything they are just a phone call away. Unparalleled customer service support that you cannot find anywhere in America today. I think they might be the only company that hasn’t outsourced customer support to outside countries. That alone puts them in a position to have me as a steady customer forever. The 9.2.4 and 7.1.2 eARC systems have made my family’s movie time together, EPIC! The moment I plugged into the sound bar, paired the subs, upgraded firmware and hit play on Top Gun 2, I have been reeling from the experience. Horror movies like “A Quiet Place 1 & 2, IT and Anime Series Godzilla planet of the monsters 1, 2 & 3 have been sitting directly in the middle of every scene! Sitcoms are easily enjoyable by switching to All CH Stereo. Making older shows my daughter watches enjoyable. Silo was a heart pounding, edge of the seat Sci-Fi thriller that I blew through for the 2nd time and enjoyed it much more than the 1st. This system is hands down better than anything else I have ever experienced. If there’s anything that could be improved, it’s the volume on the subs. If Nakachimi added a volume turn knob on the back of each sub without turning down SS speaker, it be absolute perfection IMO! That’s the only thing from time to time I wish could be controlled. If theirs a way and I just haven’t figured it out yet, please share. I bought these 2 system’s during the Black Friday and Cyber Monday deals. Starting with the 9.2.4 for the whole family. I was so impressed by it that I added the 7.1.2 to my Mancave. PS5 games are insane and pull me even further into the video game than ever before. My Mancave has been turned into what I had always dreamed of having without spending $10k. The Xbox X in the family room is equally amazing. It’s the system that I don’t play often so I put it downstairs on the 9.2.4. While I can close the door and play my PS5 in a way like never before. I am a PS gamer at heart but always have both systems. There's a few games that I enjoy playing enough to justify the Xbox X expense. I’d feel comfortable saying that I’d have zero regrets if I happened to purchase these at full price. The Black Friday, zero interest at Best Buy has always been my go to time to upgrade anything I call a big purchase. It was a steal and I whole heartedly recommend buying this system. You will not be disappointed. TY Nakachimi for producing a product that does not disappoint.

Im old, did not use AI to write this review and have owned many soundbars, some with price tags of over $600. They all had some feature limitation. But then I purchased this HiSense soundbar to replace a 4 year old LG soundbar, When you think of a perfect Atmos soundbar you need to be thinking of this Hisense bar. Setup was fast & simple, getting it all out of the box is the most difficult step. I hooked it to the eArc HDMI port of my LG 8k TV. The subwoofer and rear speakers are 100% wireless except for their electrical plugin. Remote is simple and functional. Turn bar on, all speakers auto pair up. Turn on TV, find a movie with Atmos sound and wow. Sound is great and room filling. Good bass and surround effects. Dialogue is clear. The bar has words that appear within the sound bar to show settings / input on changing, then disappear. Very nice when you are vision challenged in a dark room. So far I have found no negatives. And it is priced right!

This saved me so much money! Definitely worth the extra cost! Practically got a brand new sound bar for free after almost 4 years!

Soundbars for TV’s are like popcorn for your Movie Theatre experience. You don’t need it, but you are missing the experience if you don’t have it. I’ve been using a competitor brand soundbar for around 3 years now and I can no longer go back to not having one. For those of you that have more than one monitor for your computer at home or at work, you know once you go more you can never go down again. This Samsung soundbar has amazing immersive sound with the Dolby Digital 5.1 DTS Virtual:X it will seem like you are there! It completely surrounds you in a 3D sound effect. It encompasses you from in front, both sides and even bounces off the ceiling. There is a dedicated center speaker that enhances the dialogue, so you don’t have trouble hearing the dialogue over the noisy background noises or explosions. Built in Adaptive Sound Lite will optimize what you are listening to whether it is sports, games movies, music and more. You can connect the TV to this soundbar multiple of ways, there is an included HDMI cable, supported Bluetooth or the optical cable (not included) but it has the port available. Beside for all the functionality of the soundbar being amazing, the aesthetics are beautiful for a soundbar. To sum it up if you are looking for a high quality soundbar with amazing sound clarity and great value this is the soundbar for you.

This JBL Soundbar has very good movie theater sound quality and gives you an exceptional audio experience. I like the clear sound and deep bass when listening to music and watching movies, it sounds like you're in a movie theatre! I bought this soundbar on sale and saved $120.00. This is what I was looking for in a soundbar. The setup is simple and quick. It is a fantastic soundbar and you don't have to spend a lot of money. I am recommending this soundbar to everyone. You will not be disappointed!

Great support and nice professional staff (phone and in-person). However, I do not find it as good as a great deal as before this year - and almost didn’t renew my plan this year because of it! This is because I don’t think it was a good move for Best Buy to remove the in-house support that was included up until this year! As a matter of fact, I don’t know I can justify keeping up with my membership for years to come.

Ive never purchased a sound bar system ever. But let me tell you. No need to look no further. My living room is 12x12. Small but it feels like a theatre when playing games online or just watching a movie. This thing is loud! And can go louder with tons of options to adjust sound. Only thing i didnt like was the Bluetooth sometimes is hard to connect to my LG tv. And the side speakers that mount to the was are all wired. But other than that this is perfect for my needs!

* EXCELLENT* coverage program. A coworkwr accidentally sat on my laptop, and cracked the screen- it was sent out for repair by best buy, and at no cost to me, it was given a new screen. 10/10 recommend this coverage for any expensive purchase.

I definitely recommend always getting this insurance from Geek Squad. This has saved me lots of hassle, and any Best Buy honors it and helps fix or you get your money back. But most definitely, you get to exchange to a similar but upgraded product if not available anymore, or you can pay the difference for your next new item. They are polite; I've been to different states' Best Buys and it's always honored.

I would get a standard Geek Squad Protection with every large appliance I buy from Best Buy. I have purchased this protection for TV's, soundbar, Coffee makers, Ring doorbell and cameras. I would suggest to anyone--- to always buy this protection. I have used the protection twice now, and received a replacement item with no issues from Best Buy. It is the best insurance you can get.

The geek squad service is very worthy you will be glad to have it. You just go to the store they take care of you and your item. They call you if anything, is not a plain warranty service they actually care.

I believe I did a review on how phenomenal these guys are and meticulous with the installation of my tv and sound system.

Excellent sound quality and bass. Received the surround sound as a birthday gift. Researched it and saw that I could get the next level up for just $10 in Black Friday sale.

Definitely comes in handy. Best Buy is the place to go for most of my wants and needs. Worth the price

There warranty is great they will try to fix it and if they can’t they will give you store credit of the value you spent.

They did an excellent job. On time, kind, courteous and very professional. They answered all of our questions and even programmed our TV, explained the remote etc. Well worth the money.

Great knowledgeable people, I love to talk to them and compare knowledge.