Customer Ratings & Reviews

The agents delivered and installed my fridge. Very smooth and quick installation!

This guarantee and protection for your purchases, at an excellent price

The 4-Year Geek Squad Product Replacement plan is an absolute game-changer when it comes to protecting your valuable tech investments. This comprehensive plan provides you with peace of mind, knowing that if your product becomes defective or damaged within the coverage period, Geek Squad will swiftly replace it. Whether it's a smartphone, laptop, or home appliance, this plan offers a hassle-free solution to ensure you're never without your essential devices. With Geek Squad's expertise and commitment to customer satisfaction, you can trust that you'll receive top-notch service and a seamless replacement process. Invest in the 4-Year Geek Squad Product Replacement plan and safeguard your tech with confidence, knowing that you're covered against unexpected mishaps.

I’m happy with the protection plan Will recommend to others

I’ve had Geek Squad for years on all that I buy, they are awesome!! They follow through, thanks!!

Great printer, it literally payed for itself in the savings from the ink cost. I use it to print flyers, 100s of copies at a time. I highly recommend this printer

Elvis is only the go to guy at geeksquad everyone else makes things worse

I was amazed when I found out they did not work on printers! I was even more amazed when they replaced my 3 year and 10 months old printer with a brand new one!!! You can't beat that warranty anywhere!!

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

I never thought I'd be writing a review for a warranty, but here I am. Let me tell you, this thing is better than a bodyguard. I accidentally dropped my phone in the toilet (don't ask) and thought it was done for. But thanks to this warranty, I was able to get it fixed for free. And when I say fixed, I mean it was like new. It was so good, I almost wanted to drop it in the toilet again just to see if they could fix it twice. But seriously, this warranty is a lifesaver. It's like having a superhero on speed dial. So if you're clumsy like me or just want some extra peace of mind, get this warranty. It's worth every penny. And who knows, maybe you'll even start dropping your phone on purpose just to test it out. Don't worry, I won't judge

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.

My printer had a malfunction that was not operator level to fix. My warrantee with HP had just expired a month earlier. The Geek Squad tech plugged it in, found that it wasn't something that could be repaired, and when the same model was not available, provided a gift card for the replacement value. I was able to replace the printer with a slightly better one with little coming out of my pocket. I was very satisfied with the service I received.

I only had to return a printer that the cord would not stay in place but dealing with geek squad was easy. They checked out the problem and saw that there was something not working and gave a honest answer which lead me to select a different printer.

It's a good to purchase replacement plan from best buy why for one it's reasonable and you never know when your product goes out ,they will fix it or give you another one with no problem

I depend on Best Buy’s to make a defective product right, I am Thankful for Best Buy’s, Thank you .I Tell everyone about how great and dependable you all are, you make my life so much easier, when I have a question, you have the answer, I am very proud to be a Best Buy’s customer and I give you all the highest rating of any company I have default with, when you installed our Large TV you were fast and efficient and knowledgeable, keep it up Best Buy’s, One more thing the Ocala FL Best Buy’s the people are so friendly and they don’t hesitate to offer you help, definitely try them out.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

If you want to protect your investment because your budget isn't what it used to be (thanks inflation) then the extra cost of this product replacement is something you should seriously consider. I have had to use this policy once before, on a DJI gimbal I owned. After about 2 years, it started to act up, and for all intents and purposes, became useless. I took it back to Best Buy, and within a week I not only had a replacement at no additional cost, but the gimbal I received was the latest version. Definitely worth the money!

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.

They were very helpful and polite and saved me a trip