Customer Ratings & Reviews

it there when you need. Better to have it and not need it than to need it and not have it.

I was Not able to get into my computer once I first bought it but I took it back to Best Buy and they were amazing. Took a little while for them to figure out what was wrong but they were very knowledgeable and did a great job

I purchased the service knowing that they have a great reputation and are very reasonably priced for the protection.

Awesome and convient for me and my entire family and household.

I haven't used them yet but thinking of trying them before my time is up to use them!

Having the option to ask for help and get assistance with issues/setup really means a lot when purchasing larger electronics. I loved having a knowledgeable team help answer my questions.

Like the options that this service offers for the most part

It’s a simple way not yo worry about problems with your Best Buy purchase. Call or go into store and a Geek Squad member will help.

Mr. EASTERDAY at store in Mankato is intelligent delightful and extremely helpful. He needs a raise!

I have only had to use the warranty once but it was no hastle at all!

My printer failed and I used my Geek-Squad Protection to quickly and easily replace my printer with no problem! Geed Squad is amazing!

I haven't had to use it yet but it's nice knowing it's there if I need it. Great piece of mind.

It’s great not having to worry knowing my purchase is protected!

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

Have not used it yet. And really hope I don't have to

Always have peace of mind with GS service. I always get the GS Protection Package when buying expesive electronics.

I haven’t used the warranty just yet but if anything goes wrong with the printer i just take it back to the store and they give me a new one

Very helpful with all purchases answered all questions. Asked would definitely recommend this department for all your repair needs.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

Gerk squad helps with every issue i might have with my purchase on point and quick to resolve any problems