Customer Ratings & Reviews

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Our washer and dryer have had some issues and the techs are great. Love the window for the appointments and they are always very professional

I've had to cash these in before and I will say I will not purchase another product without a warranty. Easy to use if you if you need it.

The return process was seamless. I brought my lights in that weren't working and immediately helped me with the return.

Excellent quality and easy to use. My daughter showed me how. After purchase I found a better price

High power easy to use good price I recommend this product

Great service on all of their products! 10 stars! Highly recommend!

I love it! So handy when wanting to hear prayer weather sports etc. Great for beginners

Very reliable, respectful, knowledgeable always puts customers first

Geek squad support is essential for appliances and electronics. Especially when you spend a lot of money.

Great offer at excellent price. Can't go wrong with extra product protection.

Love knowing my system is protected my the geek.squad from Best Buy

Has saved me a lot of money in the past, worth it!

Peace of mind for the money. Knowing i have four years of protection on my money is worth it

I haven’t had to use it because Best Buy sells quality stuff. Nothing has broken.

This is a great product to have to make sure you have protection

this is so clutch OMG I love Best Buy so much. They have saved my life multiple times on when I need electronics, etc..

The warranty was reasonable and his hasslefree when something went wrong

The extended warranty was offered at the time of payment for which I got for peace of mind

The agents installed my tv and connected everything for me,very smooth process.