Customer Ratings & Reviews

I’ve written this as a review before, whenever I buy a big ticket item. I’ve only had to use it once - to replace a malfunctioning Osmo gimbal a year or 18 months after initial purchase. There were no questions asked, just a “we’ll take care of it” and I received, not only a new Osmo, but an upgrade, because it was the latest model. Definitely worth it!

Replacing was easy friendly staff.Did exactly what I needed them to do and I appreciate their help.Great work...

Any questions are always answered by the technical squad

This product exceeded my expectations! The quality is fantastic, and it works exactly as described. It’s clear a lot of thought went into the design and functionality. I couldn’t be happier with my purchase and would definitely recommend it to anyone looking for something reliable and well-made.

aint no squad like the geek squad appreciate their help and coverage

i’m not worried if they break, 4 years is a long while though

The process was easy and pretty straight forward. The sales person explained the process very well They ordered my replacement and it was hassle free

This was very quick and easy hard wired right into existing doorbell.

The one reason I shop is because of it protection plain a d how Best Buy stands Behind the protection plain. Never ever did i get a hard time. Best buy took care of me. The people help you till its taken care of!!! It a company with a heart!!! I will give them 10 stars out 1 to 5. My home is Best Buy thur out.

When needed, these plans are easy to use and completely back my products.

I really recommend these cameras, they are very good.

The Geek Squad 4-year product replacement is very convenient when needed.

It is worth every penny on the warranty. They take care of you good!

Great quality sound! Definitely recommend to have around your home.

Geek Squad, excellent service, they value customers time. Few employees they don't, witch I did experience my visit before my last two visit.

Great service overall didn’t have to wait long helped me in minutes!!

I didn't even know I had this service but I'll take it. Must've purchased it and forgotten about it due to the low price. Hopefully I won't have to use it but I'm glad that I have it.

The Geek squad installers were just awesome. The nature I was happy with everything before they left they cleaned up in a mess that they made which was none in the first place they wore their little booties when they came into my home. About 2 or 3 days after they installed the cameras I of course decided I think I want one moved, I went into the Best buy location on brookpark spoke with the manager they scheduled someone to come out the next week and it was done at no charge I am very grateful and happy with the service.

We have used this service, its great knowing they will take care of you at the store you bought your item.

Never used but was good have just in case it was needed