Customer Ratings & Reviews

No problems with the Internet modem I love it very much.

Phenomenal service, they fix my issues every time or give me my money back

They attended to my issues and resolved my concerns

good to have protection on most products that are quickly dated. it will save you on upgrading

Always impressed with geek squad protection they alway take care of me when i have issues

Great product. Always an easy return if there are ever issues

When you have an extended warranty, peace of mind helps

I was able to get a replacement. I replaced it with a different manufacturer's modem, so it's very good to have it. I get store credit if you change your mind about buying something else or replacing it.

So far so good. I've had this almost a year. Not too many interruption. Recommend using the web interface if you need to change anything. App not so configurable.

I stand behind all Geek Squad services....this is well worth the purchase on all products.

Excellent service, qualified experts, knowledgeable

Very helpful as I get expensive modems and they can go out. I’ve had 2 go out and replaced them with better modems for fractions of the price. It’s well worth it.

I am very impressed with the Geek Squad service—we’ve had damage from power storms in the past and had the damaged item replaced under the service agreement without a hitch.

Love the geek squad.. I’m sure they are asked the weirdest questions and see the best in people when the time for tech repair is needed

The service pays for itself I love the service provided by Best Buy a lot of value to be had

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

Geek squad is an amazingly awesome service. They helped fix my product

I will never buy anything (over $200) from Best Buy without also purchasing the geek squad warranty. It’s just not worth it to invest in some thing and not have the peace of mind to know that if you’re crazy son decides to throw a football at your router or vacuums up his bag of marbles, this geek squad warranty will cover everything. So glad that I got this because I have crazy kids... Who may or may not like to vacuum up marbles.

Always get the protection package! It's on you if you don't buy it. I recommend.