Customer Ratings & Reviews

Always great to know that professional help is available when needed. Great value for cost. A must with major purchases.

They know there stuff and can help you out with any device

I love the quality of the picture is wonderful it’s not heavy and the spotlight is bright

This is a great deal to my cameras. I do recommend to buy extra protection.

Extra service for security of security system!!!!!

He said good barbecue an air fryer cook faster and good I like it very much I recommend it always

Insignia washing machine less than 2 years old and the top right corner has rusted out. Geek squad says it is cosmetic and they will not do anything about it. Now I am going to an appliance store to get a replacement. This is not the first time geek squad warranty has failed me. This will be the last time I will buy anything at best buy.

Used the geek squad to repair/replace Apple Watch under warranty.

Too complicated for me. Alerts all the time. Long delay before notifying me.

Sadly I had to request a refund because the shipping company lost my package so I assume when it was located it was returned to Bestbuy. The fact that it was lost by the shipping company was not in any way BestBuy’s fault!! I did order the Skylight 15” Digital Calendar from the manufacturer “Skylight” so I will review the product on BestBuy… The Skylight 15” Digital Calendar is a game changer!! We’re older and don’t have kids living at home, but this is an innovative way of keeping our doctor appointments, medication reminders, and other events like trips, vet appointments for our furbabies, etc. displayed so I never forget anything again. Grocery lists, chores, and other to-do’s are there as well. I have numerous health issues and some, in addition to my age, affect my memory. The Skylight Calendar allows my husband to remind me of upcoming appointments. We did purchase the Skylight Plus annual subscription so emails about future appointments can be converted to events and we can upload photos so it’s a win win!! The Calendar then doubles as a digital picture frame!! What an amazing invention!! We will enjoy the Skylight 15” Digital Calendar for years to come!! It’s definitely worth the investment if you have a busy family lifestyle and even if you older like us with a lot of health issues you can’t go wrong!!

Super easy to install. Surprisingly very bright. The corner of the garage that it’s in is absolutely pitch dark and when there is motion and that goes off, it illuminates most of the driveway and half of the yard. I love that it’s solar I can’t imagine having to plug in another device. I have had it about a month I guess and I have it angled, where only a certain range is going to pick it up. I am a huge and firm believer in today’s solar technology and battery operated technology. This is a great device!

Geek Squad answers all my questions. I can always depend on them to be honest and efficient. The agents mounted my TVs, programmed them, and took my boxes outside for me. When I need technical help, I know who to call, and I am always pleased with their skill level and efficiency. It's good to have protection that stands behind the fine print

In a world where convenience often overshadows accountability, the Geek Squad Protection Plan stands out as a masterclass in proactive service and customer assurance. As someone who values time and peace of mind above all, this plan delivers exactly what it promises—confidence, clarity, and care. The enrollment process was remarkably straightforward, and the documentation was presented with precision. It’s refreshing to encounter a protection plan that’s not weighed down by convoluted language or vague stipulations. Instead, it offered full transparency and a clearly defined scope of coverage. I have long believed that true luxury lies not just in the quality of the product, but in the caliber of the support behind it. The Geek Squad team exemplifies this. They approach each interaction with professionalism, grace, and a solutions-first mindset. When one makes substantial investments—whether in audio, tech, or lifestyle gear—having a dedicated service partner is not just helpful, it’s essential. Whether it’s accidental damage, wear over time, or unforeseen glitches, knowing I have a responsive and capable team on standby allows me to focus on what matters most. It’s not about needing the coverage—it’s about knowing it’s there if I ever do. A sincere thank you to Best Buy for offering a service that truly understands the modern, mobile, discerning customer.

In a world where convenience often overshadows accountability, the Geek Squad Protection Plan stands out as a masterclass in proactive service and customer assurance. As someone who values time and peace of mind above all, this plan delivers exactly what it promises—confidence, clarity, and care. The enrollment process was remarkably straightforward, and the documentation was presented with precision. It’s refreshing to encounter a protection plan that’s not weighed down by convoluted language or vague stipulations. Instead, it offered full transparency and a clearly defined scope of coverage. I have long believed that true luxury lies not just in the quality of the product, but in the caliber of the support behind it. The Geek Squad team exemplifies this. They approach each interaction with professionalism, grace, and a solutions-first mindset. When one makes substantial investments—whether in audio, tech, or lifestyle gear—having a dedicated service partner is not just helpful, it’s essential. Whether it’s accidental damage, wear over time, or unforeseen glitches, knowing I have a responsive and capable team on standby allows me to focus on what matters most. It’s not about needing the coverage—it’s about knowing it’s there if I ever do. A sincere thank you to Best Buy for offering a service that truly understands the modern, mobile, discerning customer.

Had it for years and it still works for the best .

This is worth the purchase. I accidently shattered my computer screen. I was able to submit claim for the computer to be fixed or received new computer (of lesser or equal) value (in the case that my computer could not be fixed). Also, the support staff was very helpful and expediated the process for me schedule an appointment with geek squad. It took less than two weeks to replace my computer. There is a service fee. Please note that it is reduced fee if claim is with in so many days of original purchase (I am sure of the specific). Nice experience. This is a "most do". I am glad I purchased this.

The Geek Squad Protection comes in handy for electronics that one would expect to have greater than a one-year life span. It is easy to take any defective item that is covered back.

Definitely should get any protection with any big purchase, the $40 charge for the protection will save you if god forbid you needed a $200 repair

I purchased it for my icemaker, glad I did. But, I still had to use the manufacturer's warranty first when it broke down after 6 months. After receiving the new one from the factory, it lasted 4 months. I would think that an expensive ice maker would last longer. I took it back to Best Buy and used my protection plan. It was well worth it. I received a full refund for the ice maker because they couldn't replace or repair it.

I am extremely pleased with the 4-Year Geek Squad Product Replacement plan. When I encountered an issue with my device, the process of filing a claim and getting it replaced was smooth and hassle-free. The Geek Squad team was professional, courteous, and very helpful throughout the entire process. Knowing that my product is covered for four years provides great peace of mind, and their prompt service ensured I was back up and running quickly. It’s comforting to have reliable support and protection for such an important device. I highly recommend this plan to anyone looking for comprehensive coverage and excellent customer service. ---