Customer Ratings & Reviews

I absolutely love this music player!! It's just what i need for my guest bedroom!

Sound is good very balanced but lacks bass pair with sub and it’s very good. I absolutely hate the app and it pairs VIA WIFI

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

overall the sound quality is very good for such a small device, but will be best for smaller rooms and lol living rooms, also pairing it with Sonos satellite speakers will give you a more vibrant experience.

Giving it 4 stars because I haven't had to use it yet! Knowing that I could purchase a comprehensive 4-year protection plan put my mind at ease!

A little insurance is always good with quality electronics. Anything goes wrong for the most part its covered. You just never know.

All good except secondary speaker hook-up - required to contact manufacturer to get second speakers in same room. I use them separately.

I have not needed to use this service yet so I cannot speak to how Best Buy would handle service claims but I remain hopeful that if something does happen, they will pull through.

Its holding my preexisting yamaha speakers just great

I install my own stuff (tv, stereo, speakers, etc). I purchase the warranty, cause, umm, I install my own stuff and I have a tendancy to sometimes blow them up. perhaps I should have gotten the warranty for that lg dvd player, purchased last year and won't play blue ray anymore . . .eh, I digress. I should have purchased the Samsung model like I did for my parents, but I digress. the warranty is for the stereo. Sony makes good products, and so far my receiver has not let me down. If you are hard on your stuff or have bad luck with electronics, buy the warranty. if you don't want to and like to live dangerously, don't buy the warranty. (perhaps they should offer warranty to locate toilet paper in the bay area, eh??? Just saying).

Outstanding guys with great attitudes. Unfortunately they dont always have all the answers. But they sure try. I know its frustrating dealing with mad and upset customers all day. But when you have 5,000 wrapped up in your entertainment system alone and also total home protection you would expect the products to work as described. Guess you have to take the good with the bad. Still waiting for my samsung Q60 75" to work properly after the main board and the panel has been replaced. Going on a month now....

To preface, I've owned Onkyo, Yamaha, and Sony A/V receivers in the past. My most recent A/V receiver before this one was also an Onkyo, which I loved. This upgraded version is just a pure improvement over the last. The sound is clean and crisp, with more than enough punch when really cranked up. But even at lower volumes, no details are left out. Only not 5 stars because the built in Wifi receiver seems pretty poor range wise, its in an open air enclosure, and struggles to maintain wireless signal in a room that no other device struggles with at all.

I usually purchase this to protect my purchase for years to come. You never know what can happen.

I own a definitive technology 5. 1 surround sound and i needed a better receiver to give me what i need. And this receiver did all that and more.

I have used the service three times in two years for computer equipment/software failures. Very good service, no hassles, prompt, and courteous., but not complete this last time. I had to buy a backup thumb drive to facilitate copying of data from a failing disk drive so that it could be replaced. No problem. But, they only copied the OS and not my data - the important reason for the thumb drive. Now, I have lost my data!!! You guys really let me down on this one.

Purchased receiver for family member after his same model shorted out. Great quality but limited hook-ups for additional speakers makes it just "ok" in my opinion. Bluetooth is nice when connecting phone but would like to see receivers adapt more with Bluetooth speaker technology. Definitely buy the geek squad plan. Was actually pretty cheap for the 4 year plan.

four extra years of protection for stereo receiver

four extra years of protection for the years ahead

It's pretty straight forward on how to use it. I think the build quality could be better for the price but that's really the only complaint.

As far as giving geek squad service a rating, I don't really have much to say. I just have this service available as a backup in case any software damages come with my products. I know in the past they have taken care of my camera and they did a good job! I'm sure they do a great job at recovering whatever it is that got messed up.