Customer Ratings & Reviews

I buy from Best Buy because of good prices BUT especially for the Geek Squad protection plans. If you only need it once, it is more than worth it. Peace of Mind insurance

I purchase this Geek coverage on my first converter box. I brought it back to Best Buy because it stopped working and the Geek Squad overall the item and confirm that it was defective and order that I receive a new one as replacement. I was pleased with this protection; glad I had purchased it.

Buying the Geek Squad service gives us the assurance that our devices are protected for a long time. Making a service appointment is easy and there is usually availability. If our devices fail or even get damaged by accident, the waiting time to repair the damage or replace the device is quite acceptable and the products remain as if they were new

I love the Geek Squad. If anything goes wrong they are always super nice and dependable.

Best Buy Geek Squad coverage was an excellent experience. The reps were very kowledgeable, professional & courteous. They met their timeline commitment & it's nice to know credible service still exist in this day & age! Well done Best Buy!

I added Geek Squad Protection on my products, because you never know what could go wrong with products after the 90 day warranty that normally comes with electronics. So it just give me little extra protection and allows me to bring it back and get new item to replace it if it breaks under normal use.

I've had a Geek contract for years. It has the same place in the computer world that AAA does in the motoring world. If you can't afford this service, then you can't afford a computer. 'Nuff said.

I ALWAYS recommend getting the 4 year plan, there is nothing like peace of mind. The Geek Squad provides that every time!

One of those things I hope that I never have to use... BUT.... Just in case...

The Geek Squad service plan that came with our fire stick was a good plan for free. We haven’t had to use it as we haven’t had any issues yet but I’m sure if we need it we can count on the Geek Squad to take care of us.

Extended warranties: worth it or not? It's up to you, but for electronics, I think it can be well worth the extra charge. In this case, I bought the Roku on sale, so the cost of the coverage about equalled what I save. Since the cost was not a huge percentage of the purchase price, I think it's worth it, but some people never buy them. My first HDTV died after about three years, and I was very glad I had the extended warranty for that. It saved me about $1200 (original cost minus the cost of the extended warranty). Plus, I got a TV that was brand-new and had newer technology. For the Roku, I mainly got it to avoid having to deal with the manufacturer if there are any issues. It's just easier to go back to Best Buy and swap it out if there is a problem.

The Nvidia shield is the king of steaming boxes. Blows anything else out of the water and I have owned them all.

Always have protection. In today’s tech world it is very important to keep your valuables safe. Accidents happen. This is a great way to protect your investment.

always easy to use, store credit for a new one is the best ease of mind

Great device, especially when traveling, works great

My Roku was under warranty i simply came in showed them my Roku, was told to grab a new one and it was replaced.

Love Best Buy in Houma, La. They are so helpful. I love everything I buy from this store.

I always purchase the extra warranty with whatever i buy. In the event anything goes wrong, Best Buy makes it super easy to get problem resolved. Well worth the extra$$

Mostly I take these on big ticket items only had to use twice though.

Have not had to use it yet on the item I purchased it for, but had a tablet and a computer before and was glad I had it. The Geek Squad I have deal with have always been very helpful and kind. The only negative I would have is that it is a little pricey.