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Customer reviews

Rating 4.7 out of 5 stars with 127 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Refused to fix the problem that was caused by them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an amplifier installed on the back of the back seat of my Mini Cooper. The installer had said he had left enough black on the cables so that I could still fold the seat down. A year later when I folded the sit down for the first time the RCA cable broke off inside of the amplifier. I called the hotline and I was told to just go to the Best Buy and they would fix it. I drive to my local Best Buy where I had it installed and they said there was nothing they could do about it because they currently did not have an installer working there and that I would have to drive an hour to another store to have them fix it. I definitely would never buy the protection plan if I purchase anything else from Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    alpine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good bad customer service i did not like this product also

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was made to buy your warranty or yall would not help me!!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    missung cables and no output when installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    missing harness and blown outputs when hooked up.!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PIONEER RADIO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it lasted for 4 years until finally won't turn on anymore, I had to go back to the store two times to have it fixed. I out of warranty so I won't suggest this radio to anyone.

    No, I would not recommend this to a friend