Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1457 reviews
(1,457 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with El Cajon geek Squad customer service not helpful
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item? didn't really need it after all.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Electronic protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stereo installations. Had to pay a lot to have installed by another company as Best Buy could not five any sort of timeline for when stalls would take place. If no installs then they should not be selling the stereo.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
not sure if it is worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have purchased geek squad protection on several products and the first time we go and use it, they find a loophole and deny coverage.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi SCAT – I’m sorry to hear that your repair didn’t fall under the coverage laid out in our Geek Squad Protection Terms & Conditions, available at www.geeksquad.com/terms. Our goal is never to find a loophole to deny coverage, but to adhere to the Terms as laid out. If you feel your claim was improperly denied, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting this at all. The radios come with a warranty that's free of price!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
These plans are worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad botched this install and refuses to honor the protection plan. Do not waste your money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Just Incase she blows out the speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as an accessory for a new stereo purchase.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with their service make you wait in line for an hour and 10 minutes when I went to take the product in but they do notify you step-by-step on emails and then when I went to pick it up had to wait in line again for 30 minutes with no one there very poor service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them but they can't handle cake or 1300 Watt amp
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Cannot sign up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to enroll product in geek squad protection.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No value, don't help, waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a long time to get to an agent, and then very poor technical service. A complete waste of time so I am cancelling.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to install the product even after it said free install with purchase! I even bought the 3 year geek squad plan. Bad business!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth buying on the radio. Since it dousnt work and 3rd attempt to try was after return date, paying on something that is broken and cant do anything with now.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Go with AppleCare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had tons of issues getting things fixed, but have some kind of protection!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I didnt buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why this is in my account feed i never purchased
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. But they want more ok if they are helping you order certain items maybe just maybe they should know if they will fit
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plan is a waist of money,they do not want to replace the broken item.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Looser geek squad offer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the worst waste of money you can spend. They know less then the customer coming to them for help.ouch
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad to have a protection in case I have any problems with my system and free installments
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you use it you lose it. The cycle just keeps repeating itself.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friend